Dior Ambassador

Parfums Christian Dior; Thurrock; On-site; GBP 12,000 - 17,000; Part time

Job summary

Parfums Christian Dior is seeking a Dior Ambassador for the HBeauty counter at Lakeside. This role is a 15-hour per week position focused on delivering a premium client experience and driving sales in-store and remotely.

You will embody Dior values, promote the brand, and work with retailers and team members to achieve monthly KPIs while maintaining exceptional service standards.

Qualifications

• Preferably 1–2 years of luxury retail experience.
• Proven ability to deliver high‑standard customer service.
• Experience in a premium beauty environment is a plus.

Responsibilities

• Sell Dior products in store and remotely as a personal shopper.
• Meet clients' needs and provide a memorable service through the sales process.
• Develop client relationships and perform CRM/clienteling activities.
• Maintain product knowledge on Brand, Category and Competitors and achieve sales targets.
• Operate transactions and support store operations as needed.

Skills

Critical Thinking

Teamwork

Communication

Attention to detail

Strategic Thinking

Adaptability

Tools

Dior Connect

IPOS

Job description

Position: Dior Ambassador

Hours: 15hrs

Location: HBeauty, Lakeside

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact

Within the Beauty team, the Beauty Consultant is responsible for promoting with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.

This role is crucial for providing an unforgettable client experience with high standard of service and achieve defined sales targets while promoting the brand image.

The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer's staff or free-lancers.

Job responsibilities

SELLING DIOR

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior Products By Meeting Our Clients’ Needs And Providing a Memorable Experience Through High Standard Of Service To Clients Throughout The Whole Sales Process, Following The Brand D.I.O.R. Method
• Initiate contact with customers and welcome them both on counter and through traffic-stopping
• Identify and understand customers’ needs
• Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
• Master Brand, Category and Competition Knowledge

Client Experience And Management

Develop durable relationships with existing clients in store and remotely

Engage new clients to the brand, through genuine human interaction

Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities

Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions

OPERATIONS

Know and apply merchandising guidelines

Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.

Monitor shelves inventory and display new products when needed (only if applicable)

Operate cash registers and close daily revenues (only if applicable)

Carrie out all assigned operational and administrative tasks

Maintain good relationships with retailers

Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines

• The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile

Preferably previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally). Ideally a proven track record in excelling retail results & of working within a luxury retail environment.

Soft Skills That Align With Our Values

• Critical Thinking
• Teamwork & Collaboration
• Communication & Interpersonal skills
• Attention to detail
• Strategic Thinking
• Adaptability

Hard Skills

• Embraces new technologies: Readily embraces, adopts and learns new technologies.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).