Dior Ambassador

LVMH Group; Thurrock; On-site; GBP 21,000 - 30,000; Full time

Job summary

Dior in-store Beauty Consultant role promotes Dior brand with passion, delivering a unique client experience and achieving sales targets.

You will work with team members and, when needed, with retailer staff or freelancers to ensure exceptional service, CRM engagement, and stock accuracy while upholding Dior grooming and merchandising guidelines.

Qualifications

• Experience in retail or service industry, luxury preferred (1-2 years).
• Proven track record in luxury retail results.
• Soft skills aligned with Dior values: critical thinking, communication, interpersonal, strategic thinking.

Responsibilities

• Sell Dior products by meeting clients' needs and providing a memorable experience.
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs.
• Maintain Brand, Category and Competition knowledge.
• Develop durable relationships with existing clients in store and remotely.
• Register clients' data in the CRM system and perform clienteling activities.

Skills

Critical Thinking

Communication & Interpersonal

Strategic Thinking

Job description

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact

Within the Beauty team, the Beauty Consultant is responsible for promoting with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.

This role is crucial for providing an unforgettable client experience with high standard of service and achieve defined sales targets while promoting the brand image.

The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer's staff or free-lancers.

Job responsibilities

SELLING DIOR

Conduct in store and/or remote selling activities, acting as a personal shopper

Sell Dior products by meeting our clients' needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:

Initiate contact with customers and welcome them both on counter and through traffic-stopping

Identify and understand customers' needs

Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.

Communicate passionately and educate clients on the brand and products

Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis

Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE AND MANAGEMENT

Develop durable relationships with existing clients in store and remotely

Engage new clients to the brand, through genuine human interaction

Register clients' data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities

Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions

OPERATIONS

Know and apply merchandising guidelines

Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.

Monitor shelves inventory and display new products when needed (only if applicable)

Operate cash registers and close daily revenues (only if applicable)

Carrie out all assigned operational and administrative tasks

Maintain good relationships with retailers

Respect corporate & counter rules (attendance, punctuality...) and Dior grooming guidelines

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile

Preferably previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally). Ideally a proven track record in excelling retail results & of working within a luxury retail environment.

Soft skills that align with our values:

• Critical Thinking
• Communication & Interpersonal skills
• Strategic Thinking

Hard Skills:

• Embraces new technologies: Readily embraces, adopts and learns new technologies.

* The process outlined above is subject to change based on the company's evolving business needs.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application)

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies' style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to leave a trail of desire in a woman's wake. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.

The current-day trustees of this legendary expertise - Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup - are the heirs to Christian Dior's perfectionism. The worldwide renown of the House's creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.