Dior Ambassador - Boots, Worcester

Parfums Christian Dior; Worcester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Parfums Christian Dior is seeking a Dior Ambassador to join our Worcester counter. You will conduct in-store and remote selling as a personal shopper, delivering a memorable luxury experience while meeting clients’ needs through the full sales process.

You will develop durable client relationships, perform CRM/clienteling activities, and leverage Dior tools to drive traffic and loyalty. The role involves achieving retail sales targets, contributing to counter KPIs, and maintaining Dior brand

Qualifications

• Preferably experience in retail or service, ideally luxury (1–2 years).
• Proven track record in delivering retail results.

Responsibilities

• Conduct in-store and/or remote selling as a personal shopper.
• Meet client needs and deliver high-standard service throughout the sales process.
• Acquire and nurture relationships; register data in CRM and perform clienteling.
• Leverage Dior content/tools to drive traffic and loyalty.
• Aim to achieve retail sales targets and support counter KPIs.

Skills

Personal shopper

Clienteling

CRM management

Dior Connect

IPOS

Tools

Dior Connect

IPOS

Job description

Dior Ambassador

Hours: 18 hrs

Location: Boots, Worcester

Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams: Create Passionately, Craft together with joy, Excel for ultimate luxury, Lead with audacity, Cultivate triumphant inclusivity, Commit and act to re‑enchant the world. Design your dreams with Dior.

Job Responsibilities

• Conduct in‑store and/or remote selling activities, acting as a personal shopper.
• Sell Dior products by meeting clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the Brand D.I.O.R. Method.
• Initiate contact with customers and welcome them both on counter and through traffic‑stopping.
• Identify and understand customers’ needs.
• Propose and demonstrate personalized product offers, offer the right service and conduct it perfectly. Propose complementary products within category and cross‑category. Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products.
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis.
• Master brand, category and competition knowledge.

Client Experience and Management

• Develop durable relationships with existing clients in store and remotely.
• Engage new clients to the brand through genuine human interaction.
• Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities.
• Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions.

Operations

• Know and apply merchandising guidelines.
• Regularly monitor stock levels to ensure appropriate levels. Report insufficient stock.
• Monitor shelves inventory and display new products when needed (only if applicable).
• Operate cash registers and close daily revenues (only if applicable).
• Carry out all assigned operational and administrative tasks.
• Maintain good relationships with retailers.
• Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines.

Profile

Preferably previous professional experience in retail or service industry, ideally in the luxury sector (1‑2 years, to be adapted locally). Ideally a proven track record in excelling retail results and working within a luxury retail environment.

Soft Skills That Align With Our Values

• Critical thinking
• Teamwork & collaboration
• Communication & interpersonal skills
• Attention to detail
• Strategic thinking
• Adaptability

Hard Skills

• Embraces new technologies: Readily embraces, adopts and learns new technologies.

The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).