Supervisor - Heathrow Terminal 2

LVMH Group; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Christian Dior Couture in the United Kingdom is seeking a Sales and Service Ambassador to connect the team with management, drive exemplary customer service and contribute to visual merchandising standards across the boutique.

You will lead by example on the shop floor, support and develop the team, manage department zoning, and actively pursue cross-selling while handling customer feedback with professionalism. Fluency in a second language is a plus.

Qualifications

• Previous experience at Supervisor level within luxury fashion.
• Excellent communication and relationship building skills.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).

Responsibilities

• Provide the link between the team and Manager in terms of commercial feedback, Visual Merchandising and team performance.
• Be present on the shop floor to support and motivate the team.
• Manage the Boutique or department zoning with a clear daily strategy ensuring the clients are welcomed and approached in line with D signature ceremony.
• Drive cross-selling and add on sales to achieve maximum sales potential in line with all Dior universes.
• Deal effectively with customer complaints as a first point of call for your team.
• Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets via upselling and cross selling.
• Support with developing and mentoring the team, reviewing individual performance and proposing development plans with measurable KPI, coaching and qualitative feedback.
• Conduct training sessions with the team on product, collections and styling.
• To demonstrate product knowledge in all categories and to have an awareness of current campaigns, new launches and promotions.
• Oversee the Visual Merchandising of your department, optimizing commerciality at all opportunities.
• Produce commercial action plans for slow moving stock to maximize seasonal sell through and reduction of zero sellers.
• Ensure the management of stock and cycle counts for your department are prepared and actioned as per cycle count calendar and investigations are completed within
• Support the management of back-office operations, CARE and till operations.
• To maintain the highest standards of housekeeping and retail standards within the store.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimize losses.
• To carry out any additional duties as directed by the management team.

Skills

Excellent communication and relation­-

Passion for Dior collections

Knowledge of fashion and trends

Fluency in a second language

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Job responsibilities

Sales and Service Ambassador

• Provide the link between the team and Manager in terms of commercial feedback, Visual Merchandising and team performance
• Be present on the shop floor to support and motivate the team
• Manage the Boutique or department zoning with a clear daily strategy ensuring the clients are welcomed and approached in line with D signature ceremony
• Drive cross-selling and add on sales to achieve maximum sales potential in line with all Dior universes
• Deal effectively with customer complaints as a first point of call for your team

Team support and development:

• Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets via upselling and cross selling
• Support with developing and mentoring the team, reviewing individual performance and proposing development plans with measurable KPI, coaching and qualitative feedback
• Conduct training sessions with the team on product, collections and styling

Product and operations:

• To demonstrate product knowledge in all categories and to have an awareness of current campaigns, new launches and promotions
• Oversee the Visual Merchandising of your department, optimizing commerciality at all opportunities
• Produce commercial action plans for slow moving stock to maximize seasonal sell through and reduction of zero sellers
• Ensure the management of stock and cycle counts for your department are prepared and actioned as per cycle count calendar and investigations are completed within
• Support the management of back-office operations, CARE and till operations

Other:

• To maintain the highest standards of housekeeping and retail standards within the store
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimize losses
• To carry out any additional duties as directed by the management team

Profile

• Previous experience at Supervisor level within luxury fashion
• Excellent communication and relationship building skills
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Fluency in a second language (preferred)

Additional information

Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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