In Room Dining Supervisor

The Stafford London; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading luxury hotel in London is seeking a motivated In Room Dining Supervisor to oversee the department and deliver high-class dining experiences. You'll manage all aspects of dining services, supervise the team, and maintain quality standards while building positive guest relationships. Ideal candidates will have prior experience in hospitality, strong organizational skills, and the ability to work under pressure, offering a rewarding role in a prestigious environment.

Benefits

28 days holiday increasing with service

Choice of rewards and lifestyle benefits

Employee recognition programme

Referral Scheme

Interest free season ticket loan

50% Food and Beverage discount

Qualifications

• Previous experience in a similar role in a hospitality setting, preferably in fine dining.
• Previous supervisory experience.
• Flexibility to work weekend, early morning and evening shifts.

Responsibilities

• Supervise and train the In Room Dining team.
• Take accurate orders and ensure prompt delivery of food and beverages.
• Monitor food presentation and quality to uphold the highest standards.

Skills

Excellent communication

Interpersonal skills

Multitasking

Organizational skills

Team player

Ability to work under pressure

Job description

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We are currently looking for an experienced and motivatedIn
Room Dining Supervisor to join our team atThe Stafford London hotel.This
role requires a someone who can oversee the department and team and can deliver
high class and memorable in room dining experiences.

You will be responsible for managing and coordinating all
aspects of the In Room Dining services, including supervising the team, monitoring
guest orders, maintaining quality standards (LQA), delivering amenities,
maintaining mini bars, and promptly resolving guest issues.

About The Stafford London

Situated just off Piccadilly, in the heart of historic St
James’s, Mayfair, The Stafford London is one of the finest luxury5-star hotels
in the Capital. Alive with English character, it holds 5 AA Red Stars for its
excellence.

The Stafford London is ideally located for West End
theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street.
Green Park underground & Victoria Station are within walking distance.
Surrounded by art galleries and museums, the property is next to the royal
palaces and parks.

About the role, what will I be doing?

·
Greet guests with a warm and
welcoming demeanour.

·
Take accurate orders over the
phone in a professional and courteous manner.

·
Ensure prompt and courteous
delivery of food and beverages to guest rooms.

·
Respond to guest enquiries,
special requests, and complaints professionally and resolve them to our guest's
satisfaction.

·
Supervise and train the In Room
Dining team.

·
Delegate tasks and
responsibilities to the team, ensuring a smooth and efficient service.

·
Monitor and uphold high service
standards within the department.

·
Thorough knowledge of all menu
items.

·
Monitor food presentation and
quality to uphold the highest standards.

·
Adhere to food hygiene and health
and safety procedures.

·
Build and maintain positive
relationships with regular guests.

·
Maintain communication with the
team to ensure a smooth operation.

·
Ensure that all service standards
and protocols are consistently followed.

Who are we looking for?

·
Previous
experience in a similar role in a hospitality setting, preferably in fine
dining

·
Previous
supervisory experience

·
Highly
organised, multitasking individual with a positive attitude & a team player

·
Ability
to manage varying needs and prioritising to ensure the best business results

·
Excellent
communication and interpersonal skills

·
Ability
to work under pressure

·
Flexibility
to work weekend, early morning and evening shifts

Our Benefits includes:

• 28 days
  holiday which increases with length of service to a maximum of 33 days
• A
  choice of rewards and lifestyle benefits
• Employee
  recognition programme
• Referral
  Scheme: £1000 for referring a Chef, £500 for other permanent
  position(terms and conditions applies)
• Interest
  free season ticket loan
• 50%
  Food and Beverage discount in our venues

If the role sounds like something you would enjoy doing and
you are excited about our hotel and the team than we would love to get to know
you!

Please apply
now, we are looking forward to receiving your application.

The successful
candidate must already have eligibility to work in the UK.