Dining Area/Customer Care - Silverburn, Full-Time

McDonald's United Kingdom; Glasgow; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is hiring a Customer Care Assistant to be the face of the restaurant, greeting guests and ensuring the dining area is welcoming and clean.

You will engage with customers, handle special requests, and help organise events and keep high standards of cleanliness and service. Strong communication and a friendly, energetic attitude are essential, with the ability to work well in a fast-paced team.

Qualifications

• Friendly, welcoming and helpful demeanor.
• Ability to connect with customers and communicate clearly.
• Team player with good listening and eye contact.
• Willingness to work in a fast-paced restaurant environment.

Responsibilities

• Greet customers and ensure a warm welcome in the dining area.
• Maintain high standards of cleanliness in dining and toilets.
• Communicate customer needs to the manager and help create a positive atmosphere.
• Assist with events and special occasions as required.

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........