Customer Care Full Time - Doncaster Lakeside Village

McDonald's; Doncaster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is seeking a Customer Care Assistant. You will be the face of the restaurant, greeting customers, maintaining cleanliness, and ensuring a warm, welcoming atmosphere.

You’ll be responsible for addressing customer needs, keeping staff informed of satisfaction levels, and supporting a fast, high-energy dining experience. The role requires a friendly, courteous, and helpful attitude, with strong communication and teamwork to deliver excellent service in a busy environment.

Qualifications

• Friendly and welcoming demeanor essential.
• Effective communication: listening, speaking, eye contact.
• Ability to work well in a fast-moving team environment.

Responsibilities

• Greet customers and ensure a warm, welcoming dining area.
• Assist in delivering high standards of cleanliness in dining and toilets.
• Manage customer needs and communicate feedback to the manager.
• Contribute to creating a positive atmosphere and support events when needed.

Skills

Customer service

Communication skills

Teamwork

Job description

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• much more...........