Digital Workplace IT Service Lead – London (Onsite 3 days)

Michael Page (UK); City Of London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading recruitment consultancy in London is seeking an experienced IT Service Delivery Lead to manage a technology service team. The role focuses on providing a seamless digital workplace experience, overseeing a substantial operational budget, and driving continuous improvement. Ideal candidates will have strong leadership skills, expertise in IT service management, and a customer-centric approach. This permanent position offers a competitive salary ranging from £55,000 to £65,000 GBP annually with additional benefits.

Benefits

Competitive salary

Additional benefits package

Permanent position with 3 days on site

Qualifications

• Proven leadership in a digital workplace or IT service team.
• Experience with ITIL foundations and modern ITSM tools.
• Strong customer focus with business partnering experience.

Responsibilities

• Lead the technology service team to deliver a seamless digital workplace.
• Define and execute the digital employee experience strategy.
• Manage and optimise the annual technology budget.

Skills

Leadership in IT service

IT service management

Customer focus

M365 proficiency

Azure expertise

Education

Bachelor's degree in Computer Science or equivalent

ITIL Foundations or equivalent

Tools

ServiceNow

Job description

A leading recruitment consultancy in London is seeking an experienced IT Service Delivery Lead to manage a technology service team. The role focuses on providing a seamless digital workplace experience, overseeing a substantial operational budget, and driving continuous improvement. Ideal candidates will have strong leadership skills, expertise in IT service management, and a customer-centric approach. This permanent position offers a competitive salary ranging from £55,000 to £65,000 GBP annually with additional benefits.