Digital Workplace Coach - M365, Copilot, ChatGPT, Asana, Webex

JR United Kingdom; Liverpool; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Liverpool is seeking a Digital Workplace Coach to deliver in-person coaching and facilitate training across various platforms, including M365 and AI tools. This role demands proven expertise in digital enablement and strong communication skills to effectively support a diverse user base in adopting new technologies. The successful candidate will track tool adoption and generate insights to inform strategic initiatives, contributing to continuous workplace transformation.

Qualifications

• Track record in digital enablement and change delivery.
• Experience with coaching the M365 suite and AI tools.
• Strong grasp of adult learning theories and behavioural design.

Responsibilities

• Deliver in-person coaching and structured masterclasses.
• Adapt coaching approaches for diverse user levels.
• Generate quarterly KPI reports on tool adoption and productivity.

Skills

Digital Enablement

Coaching

Change Delivery

Communication

Empathy

Tools

M365

Asana

Webex

ChatGPT

Calendly

Job description

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Digital Workplace Coach - M365, Copilot, ChatGPT, Asana, Webex, liverpool

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Client:

Global Resourcing

Location:

liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Digital Workplace Coach

Contract: 3-6 months

Key Responsibilities:

• Deliver in-person coaching and support
• Run structured masterclasses, drop-in clinics, onboarding sessions and tailored 1-to-1 coaching across: Asana, Calendly, ChatGPT Enterprise, MS Copilot, Cisco Webex, Docusign, Dashlane, Microsoft 365, Superhuman, and Zoom.
• Coach a user base of 250 across all levels of digital fluency.
• Adapt communication styles and coaching approaches to serve both beginners and power users with empathy and credibility.
• Translate digital change strategies into user-facing materials, workflows and communications.
• Partner with key software vendors to bring roadmap and best-practice insights into the business.
• Track tool adoption, behavioural change, and productivity impact using both analytics and qualitative feedback; generate quarterly KPI reports.
• Actively embed key digital dexterity competencies — including systems thinking, adaptability, business acumen and collaborative fluency

Key Skills & Experience:

• A proven track record in digital enablement, enterprise L&D, change delivery or workplace transformation — preferably within complex, fast-moving environments (e.g. finance, consulting, and/or technology).
• Expert knowledge and practical experience coaching across the M365 suite, AI (Copilot or Chat GPT Enterprise)
• Ability to coach other tech, including Asana, Calendly, Cisco Webex, Docusign, Dashlane, Superhuman, and Zoom (training can be provided)
• Strong grasp of adult learning theory, behavioural design, and change frameworks such as ADKAR.
• Confident working with data and usage metrics to inform strategic iteration and performance insight.
• Gravitas, empathy, and first-class communication skills.
• Conceptual clarity and systems thinking — able to link individual actions to enterprise-level outcomes.