Digital Travel Support Specialist

SAGA PLC; Crawley; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension matched up to 10%

Bonus up to 5%

Life assurance 4x salary

Saga Academy access

Wellbeing programme

Staff discounts

Job summary

Saga PLC in Crawley is seeking a Digital Advisor to join the E-demand team. You will handle pre-departure email and webchat queries, ensuring professional, timely support and a smooth customer journey.

The role is hybrid, based in Crawley with flexible home/office work, and involves collaboration with Contact Centre, Product, and Service teams. You will respond within 24 hours, uphold high spelling/grammar standards, and build product knowledge through ongoing training, delivering excellent

Qualifications

• Strong customer focus and empathy in handling queries.
• Excellent written communication with clear spelling/grammar.
• Strong verbal communication and rapport-building with customers.
• Excellent attention to detail in all written responses.
• Collaborative mindset to work with multiple teams.

Responsibilities

• Respond to incoming customer email queries within 24-hour turnaround.
• Provide professional, clear responses reflecting tone and grammar.
• Investigate queries and provide suitable resolutions where possible.
• Collaborate with internal teams to resolve queries within SLAs.
• Maintain product knowledge through trainings and briefings.

Skills

Customer focus

Written communication

Verbal communication

Attention to detail

Interpersonal skills

Deadline-driven

Flexible/adaptable

Problem solving

Team player

Job description

Saga PLC in Crawley is seeking a Digital Advisor to join the E-demand team. You will handle pre-departure email and webchat queries, ensuring professional, timely support and a smooth customer journey.

The role is hybrid, based in Crawley with flexible home/office work, and involves collaboration with Contact Centre, Product, and Service teams. You will respond within 24 hours, uphold high spelling/grammar standards, and build product knowledge through ongoing training, delivering excellent