Digital Customer Advisor

Saga Group; Manor Royal; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Saga Group is hiring a Digital Customer Advisor – Travel in Crawley. The role is permanent with hybrid work arrangements, requiring presence in the Crawley office at least 3 days per week and some flexibility for home-working.

You will handle pre-departure email and webchat queries, delivering professional and timely support to customers before their holidays.

Qualifications

• Assist customers with pre-departure email and webchat queries.
• Provide helpful, professional and timely support.

Responsibilities

• Support customers via email and webchat before departure.
• Help ensure a smooth travel experience through high-quality service.

Job description

Digital Customer Advisor – TravelSalary: £25,000 PermanentHybrid / Crawley (3 days a week)

We know that peace of mind starts long before our guests jet off on their holiday. As a Digital Advisor, you'll be part of our E-demand team, supporting our customers with their pre-departure email and webchat queries for Titan Travel. You'll play an important role in making sure our customers receive helpful, professional and timely support, helping to make their experience with us as smooth as possible.

We work in a hybrid way at Saga, both at home and in the office. In this team, you'll be based in Crawley at least 3 days a week, with the opportunity to work flexibly between home and office.