Digital Transformation Intern - Agile, Customer Experience

BMW Group UK; Farnborough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Subsidised on-site restaurant

Advantages scheme

Pension scheme

Job summary

BMW Group UK in Farnborough invites applications for a Digital Transformation Analyst placement for 2027/2028. Gain hands-on experience across sales operations, digital transformation and process improvement while collaborating with Commercial Sales teams, IT developers and Process Specialists to deliver improvements for customers and colleagues.

You will participate in agile delivery, system testing and continuous improvement initiatives, supporting enhancements and testing through three-week

Qualifications

• Studying towards a 2:2 Bachelor’s degree in a relevant discipline.
• Strong written and verbal communication skills with the ability to build positive working relationships.
• Excellent organisational skills and high attention to detail.
• Ability to manage multiple priorities, solve problems and adapt to changing requirements.
• A proactive, customer-focused mindset with a passion for continuous improvement.
• Strong team player with excellent interpersonal skills.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook.
• Knowledge of Agile methodologies would be advantageous but is not essential.

Responsibilities

• Develop a strong understanding of Alphabet Motion and how digital technology enhances the customer experience.
• Work alongside IT Development teams within an Agile environment, supporting the delivery of system enhancements through three-week sprint cycles.
• Represent the voice of the customer throughout system development and improvement activities.
• Coordinate user acceptance testing (UAT), release testing and regression testing, including creating and executing detailed test scripts.
• Support the delivery of seamless customer journeys by identifying opportunities to improve processes, simplify workflows and eliminate manual workarounds.
• Partner with Commercial Process Specialists on a variety of improvement projects aimed at increasing efficiency, reducing costs and enhancing service delivery.
• Gain exposure to stakeholder management, business analysis, continuous improvement and digital transformation initiatives.

Skills

Communication

Organisational skills

Prioritisation

Team player

Adaptability

MS Office

Education

2:2 Bachelor’s degree in a relevant discipline

Tools

Microsoft Office

Job description

BMW Group UK in Farnborough invites applications for a Digital Transformation Analyst placement for 2027/2028. Gain hands-on experience across sales operations, digital transformation and process improvement while collaborating with Commercial Sales teams, IT developers and Process Specialists to deliver improvements for customers and colleagues.

You will participate in agile delivery, system testing and continuous improvement initiatives, supporting enhancements and testing through three-week