Digital Transformation BA | Process Improvement

Opus Technology; Reigate; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private healthcare

Pension

Volunteering days

Training pathways

Company events

Refer a friend £1,000

Breakfast in office

Job summary

Opus Technology, the UK's largest independent Managed Service Provider, seeks an experienced Business Analyst to identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation.

You will work alongside senior leaders to understand current operations, identify improvements, build evidence-based business cases and support decision-making that drives measurable outcomes.

Qualifications

• Proven experience in business analysis and driving process improvements.
• Ability to gather requirements, map processes and analyse data.
• Strong stakeholder engagement and workshop facilitation skills.
• Experience with ROI and business case development.

Responsibilities

• Identify opportunities to improve processes, systems and performance.
• Facilitate discovery workshops and engage stakeholders.
• Analyse end-to-end processes and map workflows.
• Support decision-making with evidence and ROI assessments.
• Contribute to roadmap and enable transformation initiatives.

Skills

Business analysis

Process improvement

Continuous improvement

Business change

Operational excellence

Digital transformation

Job description

Opus Technology, the UK's largest independent Managed Service Provider, seeks an experienced Business Analyst to identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation.

You will work alongside senior leaders to understand current operations, identify improvements, build evidence-based business cases and support decision-making that drives measurable outcomes.