Digital Systems & IT Support Apprentice

Tamar Fresh; Saltash; On-site; GBP 12,000 - 16,000; Full time

Job summary

Tamar Fresh Ltd in the South West is seeking a motivated Digital Systems & IT Support Apprentice to join our growing business and help support, improve, and maintain our digital systems across IT, ecommerce, and business operations.

This Level 3 Digital Support Technician apprenticeship offers hands-on experience, mentoring, and opportunities for long-term progression within a fast-paced food wholesale environment.

Qualifications

• We are more interested in attitude and willingness to learn than previous experience.
• You should have an interest in IT, technology, and digital systems.
• You should enjoy problem-solving and learning new software.
• You should have good communication skills.
• You should be organised and proactive.
• You should be comfortable working independently and as part of a team.

Responsibilities

• Support day-to-day IT and digital operations across the business.
• Assist with setup and maintenance of computers, devices, printers, and networks.
• Support e-commerce and digital ordering systems.
• Help maintain business software and cloud platforms, including Microsoft 365.
• Troubleshoot technical issues for staff and resolve first-line support requests.
• Assist with the implementation of new digital systems and technologies.
• Support warehouse and operational technology, including barcode and label systems.
• Help improve business processes through technology and automation.
• Maintaining system documentation and user guides.
• Support cybersecurity and data management best practices.

Skills

Attitude & willingness to learn

Problem-solving

Communication

Organised

Teamwork

Education

Level 3 Digital Support Technician apprenticeship standard

Tools

Microsoft 365

WordPress

WooCommerce

Networking basics

Excel

Job description

Tamar Fresh Ltd is a leading food manufacturing and wholesale business in the South West. Alongside our wholesale operations, we also operate ecommerce and digital ordering systems supporting both B2B and B2C customers.

We are looking for a motivated and tech-savvy Digital Systems & IT Support Apprentice to join our growing business and help support, improve, and maintain the digital systems that keep our operations running smoothly.

This is an excellent opportunity for someone passionate about technology, systems, and problem-solving who wants hands-on experience across IT support, ecommerce, digital operations, and business systems within a fast-paced real-world environment.

The role follows the Level 3 Digital Support Technician apprenticeship standard.

What you'll be doing:

• Supporting day-to-day IT and digital operations across the business
• Assisting with the setup and maintenance of computers, devices, printers, and networks
• Supporting e-commerce and digital ordering systems
• Helping maintain business software and cloud platforms, including Microsoft 365
• Troubleshooting technical issues for staff and resolving first-line support requests
• Assisting with the implementation of new digital systems and technologies
• Supporting warehouse and operational technology, including barcode and label systems
• Helping improve business processes through technology and automation
• Maintaining system documentation and user guides
• Supporting cybersecurity and data management best practices

What we are looking for:

We are more interested in attitude and willingness to learn than previous experience.

You should:

• Be interested in IT, technology, and digital systems
• Enjoy problem-solving and learning new software
• Have good communication skills
• Be organised and proactive
• Be comfortable working independently and as part of a team

Bonus experience (not essential):

• Microsoft 365
• WordPress or WooCommerce
• Networking basics
• E-commerce systems
• Hardware setup and troubleshooting
• Excel or reporting tools

What you'll gain:

• A recognised Level 3 Digital Support Technician qualification
• Real-world experience across IT, ecommerce, and digital operations
• Exposure to business systems used in a modern food wholesale environment
• Mentoring and hands-on training
• Opportunities for long-term progression within the company