Smart Technology Apprentice

Back TO Work; Barnsley; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back TO Work in South Yorkshire is seeking a Smart Technology Support Apprentice to join our growing team. You will gain hands-on experience installing, configuring, maintaining, and supporting a range of smart technologies while working with experienced engineers.

This apprenticeship offers mentoring, exposure to IoT devices, security, energy management, and automation projects, with a focus on delivering excellent customer service on site.

Qualifications

• Strong ability to work independently and take initiative.
• Excellent teamwork and collaboration skills.
• Good organisational skills with the ability to manage tasks effectively.
• Strong written and verbal communication skills.
• A positive, self-motivated attitude with a willingness to learn.
• A keen interest in technology, smart systems, and IT support.
• Strong problem-solving abilities and attention to detail.
• A professional and customer-focused approach.

Responsibilities

• Assist with installation, setup, configuration, and ongoing maintenance of smart technology solutions, including IoT devices, network equipment, tablets, sensors, hubs, and connected systems.
• Provide first-line technical support by responding to customer queries, diagnosing issues, and resolving problems where possible, escalating more complex cases to senior team members.
• Support customers with software updates, device connectivity, system integrations, and the effective use of smart technology platforms, including security, energy management, and automation systems.
• Help maintain accurate records of technology assets, service activities, and technical documentation.
• Work closely with experienced engineers to develop technical knowledge and practical skills across a variety of smart technology environments.
• Deliver excellent customer service while ensuring support requests are handled efficiently and professionally.
• Adhere to company procedures and health and safety requirements when working on customer sites.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivation

Interest in technology

Problem solving

Customer-focused

Job description

A leading IT solutions provider in South Yorkshire is seeking a Smart Technology Support Apprentice to join their growing team.

This is an excellent opportunity for an individual looking to build a career in technology, gaining valuable hands-on experience working with innovative smart systems and connected devices. As an apprentice, you will develop practical skills in installing, configuring, maintaining, and supporting a range of smart technologies while working alongside experienced engineers and technical specialists.

KEY DUTIES –

• Assist with the installation, setup, configuration, and ongoing maintenance of smart technology solutions, including IoT devices, network equipment, tablets, sensors, hubs, and connected systems.
• Provide first-line technical support by responding to customer queries, diagnosing issues, and resolving problems where possible, escalating more complex cases to senior team members.
• Support customers with software updates, device connectivity, system integrations, and the effective use of smart technology platforms, including security, energy management, and automation systems.
• Help maintain accurate records of technology assets, service activities, and technical documentation.
• Work closely with experienced engineers to develop technical knowledge and practical skills across a variety of smart technology environments.
• Deliver excellent customer service while ensuring support requests are handled efficiently and professionally.
• Adhere to company procedures and health and safety requirements when working on customer sites.

CANDIDATE REQUIREMENTS

• Strong ability to work independently and take initiative when required.
• Excellent teamwork and collaboration skills.
• Good organisational skills with the ability to manage tasks effectively.
• Strong written and verbal communication skills.
• A positive, self-motivated attitude with a willingness to learn.
• A keen interest in technology, smart systems, and IT support.
• Strong problem-solving abilities and attention to detail.
• A professional and customer-focused approach.

What You'll Gain

• Hands-on experience with the latest smart technologies and connected systems.
• Mentoring and support from experienced IT and smart technology professionals.
• The opportunity to develop a long-term career within the fast-growing technology sector.
• Exposure to real-world projects across a variety of customer environments