Digital Support Technician Apprentice

St Monica Trust; West of England; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Benefits package

Job summary

St Monica Trust in the United Kingdom is offering an IT apprenticeship that combines hands-on experience with a recognised Level 3 qualification. You will be supported by a dedicated IT team and apprenticeship leads as you learn while contributing to essential services across the organisation.

This full-time apprenticeship covers setup, support, cyber security basics, Microsoft 365 and Windows devices, with a focus on developing practical skills and a professional work ethic for a long-term

Qualifications

• Genuine interest in IT, technology and problem solving.
• Good communication skills and ability to explain technical information clearly.
• Willingness to learn, develop and build a career in IT.
• Organised with good attention to detail.
• Basic knowledge of Microsoft 365 and Windows workplace tech.
• Ability to follow processes and maintain records.
• Patient, helpful approach supporting users with varying levels of digital confidence.

Responsibilities

• Provide first-line technical support to colleagues across the Trust.
• Assist with setup, configuration and maintenance of computers, mobiles, software and printers.
• Support the IT helpdesk by logging, updating and resolving tickets.
• Learn to diagnose and troubleshoot routine technical issues.
• Support user account administration and system access requests.
• Maintain IT records, documentation and asset information.

Skills

Interest in IT

Good communication

Willingness to learn

Teamwork

Attention to detail

Education

GCSE English and Maths (4/C or above)

Tools

Microsoft 365

Windows devices

Job description

Looking for more than just a job? This apprenticeship is a genuine career-launching opportunity with St Monica Trust, giving you real experience, a recognised qualification, and the chance to grow with us.

You'll earn while you learn, gaining a Level 3 IT qualification alongside hands‑on experience within a professional, supportive IT team that helps keep vital services running across our organisation.

What's in it for you?

• Full-time working hours, including protected study time
• Dedicated support from your manager, apprenticeship provider, IT colleagues and Apprenticeship Lead
• Hands‑on experience across a wide range of IT systems, devices and technologies
• A nationally recognised Level 3 IT qualification
• A strong foundation for a long‑term career in technology and digital services

What you'll be doing:

You'll support the delivery of reliable, secure and effective IT services while developing the skills needed for a successful career in IT:

• Providing first‑line technical support to colleagues across the Trust
• Assisting with the setup, configuration and maintenance of computers, mobile devices, software and printers
• Supporting the IT helpdesk by logging, updating and resolving support tickets
• Learning how to diagnose and troubleshoot routine technical issues
• Supporting user account administration and system access requests
• Maintaining accurate IT records, documentation and asset information
• Following cyber security, data protection and information governance requirements
• Developing your knowledge of Microsoft 365, Windows devices and workplace technologies
• Applying the learning from your apprenticeship qualification in a real‑world environment
• Working collaboratively with the IT team to deliver excellent customer service

What could this lead to?

While not guaranteed, many apprentices go on to permanent roles with St Monica Trust. Even if that isn't what you're looking for, you'll finish with:

• A recognised Level 3 IT qualification
• Valuable workplace experience in a professional IT environment
• Practical technical skills that employers value
• A stronger CV and clear progression opportunities within the technology sector
• Experience supporting digital systems within a large, values‑led organisation

What we're looking for:

• A genuine interest in IT, technology and digital problem solving
• Good communication skills and the ability to explain technical information clearly
• A willingness to learn, develop and build a career in IT
• An organised approach with good attention to detail
• Basic knowledge of Microsoft 365, Windows devices and common workplace applications
• The ability to follow processes, maintain accurate records and work safely
• A patient and helpful approach when supporting users with varying levels of digital confidence
• The ability to work effectively as part of a team and use your initiative when appropriate
• GCSE English and Maths at Grade 4/C or above (or willingness to achieve the required Functional Skills as part of the apprenticeship)

Why St Monica Trust?

This apprenticeship offers a unique opportunity to see the real‑world impact of your work while developing highly sought‑after technical skills. You'll help support the technology that enables our colleagues to deliver exceptional services across the Trust, whilst gaining a recognised qualification and valuable industry experience.

Joining St Monica Trust means being part of a values‑led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong.

Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people. Visit our careers website to find out more about the benefits of working with us.

This is a fantastic opportunity for someone who is enthusiastic about technology, eager to learn and ready to take the first step towards a rewarding career in IT. If you're looking to gain practical experience while earning a qualification, we'd love to hear from you