Digital Support Apprentice

QA; City of Edinburgh; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexi time & flexible working hours

25 days annual leave plus public hols

Hybrid working

Central Edinburgh office

Wellbeing support

Sickness absence allowance

Learning & development opportunities

Wellness & network events

Competitive pension

Job summary

QA Apprenticeships in Edinburgh offers a governance administration apprenticeship to support senior leaders and Board activities. You will gain hands-on experience with governance meetings, documents and confidential information, while working towards a recognised qualification.

You will be part of a supportive team, with hybrid working from the Central Edinburgh office and clear development opportunities as you progress towards a SCQF Level 6 qualification.

Qualifications

• Excellent communication skills and professional demeanour.
• Ability to work in a team and support governance activities.
• Discretion, integrity and respect for confidentiality.
• Proactive attitude with willingness to learn and develop.
• Attention to detail and good organisation.

Responsibilities

• Support planning and coordination of Board, Committee, and SLT meetings.
• Assist with agendas, papers, and governance documentation.
• Take accurate minutes and track actions to deadlines.
• Build strong relationships with stakeholders as a professional contact.
• Support distribution of governance information to stakeholders.
• Maintain governance records and filing systems securely.
• Use Admincontrol for papers and governance documents access.
• Use Adobe Acrobat to format governance documents and redact FOI/SARs.
• Use Word, Excel, PowerPoint, Outlook, Teams and OneNote expertly.
• Identify opportunities to improve governance processes and professionalism.

Skills

Good communication

Team player

Organisational skills

Confidentiality

Willingness to learn

Education

SCQF Level 6 qualification

Job description

Start your career in Corporate Governance and gain hands-on experience supporting senior leaders, Board members and key organisational decision-making.

Children's Hearings Scotland supports the Children's Hearings System, helping to safeguard and promote the wellbeing of children and young people across Scotland. You'll join a supportive team, gain valuable workplace skills and work towards a recognised qualification, all while contributing to an organisation that makes a real difference every day.

Responsibilities:

• Support the planning and coordination of Board, Committee, and Senior Leadership Team meetings
• Assist with preparing meeting agendas, papers, reports, and supporting documentation for governance activities
• Take accurate minutes during meetings and help track actions to ensure deadlines and commitments are met
• Build strong working relationships with internal and external stakeholders, acting as a professional point of contact when required
• Support the distribution of governance information and ensure key stakeholders receive relevant updates and communications
• Maintain governance records, documentation, and filing systems in line with organisational policies and confidentiality requirements
• Use Admincontrol to upload Board and Committee papers, maintain governance documentation, and support Board members in accessing key information securely
• Use Adobe Acrobat Professional to prepare, edit and format governance documents, and support information governance activities including document redaction for Freedom of Information (FOI) and Subject Access Requests (SARs)
• Use Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Teams and OneNote to an expert level, to produce professional documentation, manage communications, coordinate meetings and maintain accurate records
• Contribute to continuous improvement initiatives by identifying opportunities to enhance governance processes, systems and ways of working, while maintaining the highest standards of professionalism, discretion and confidentiality

What we are looking for:

• A friendly and approachable individual who enjoys building positive relationships with colleagues and stakeholders
• A helpful and proactive attitude, with a willingness to support others and contribute to team success
• A strong team player who works collaboratively and values different perspectives.
• Enthusiasm for learning new skills and developing a long-term career in a professional corporate environment
• Honesty, integrity and a commitment to maintaining confidentiality when handling sensitive information
• Good communication skills, both written and verbal
• Strong organisational skills and attention to detail
• A positive attitude and willingness to take ownership of tasks and responsibilities
• Confidence using technology and a willingness to learn new systems and software
• A commitment to delivering high-quality work and providing excellent support to colleagues and stakeholders

Working hours: 35 hours per week, 9am - 4:45pm

Benefits:

• Flexi time & flexible working hours
• 25 days annual leave plus public holidays
• 1 wellbeing day
• Volunteering leave
• Special leave & family support
• Hybrid working
• Central Edinburgh office
• Wellbeing support
• Physical health support
• Sickness absence allowance
• Learning & development opportunities
• Connecting & network events
• Competitive pension scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time