IT Development Engineer

The Methodist Church in Britain; Sunderland; In loco; GBP 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

Portsmouth Hospitals University NHS Trust in the Digital team is delivering endpoint IT equipment projects and frontline support across sites. The role focuses on sourcing, ordering, installing equipment and providing first- and second-line service desk assistance, with travel between sites as needed.

The post is fixed-term and internal applicants from partner trusts are encouraged. A full UK driving licence is required to support equipment transport and site visits.

Competenze

• Previous Digital Service Desk first-line support experience.
• Relevant experience for the job description.

Mansioni

• Build relationships with third-party suppliers and Trust staff to order, process and install endpoint IT equipment.
• Identify and source cost-effective, supportable equipment meeting organisational needs.
• Manage equipment retirement and disposal in line with WEEE regulations.
• Provide first- and second-line support, managing tickets to resolution within SLAs.
• Cover the Digital Service Desk where required.
• Prepare and test IT equipment for installation to IT standards and end-user requirements.
• Check deliveries are correct and in acceptable condition.
• Provide start-up training and communicate IT policies and procedures.
• Contribute to approved IT development projects to meet timescales and budgets.
• Assist with deployments and desktop hardware/software replacement programmes.
• Support computer room operations and daily data centre checks.

Conoscenze

Incident & problem management

Software licensing (Microsoft & Adobe)

NHS data standards

NHS IT security knowledge

Equality & diversity awareness

Knowledge of current technology

IT literacy: Word & Excel

Strumenti

Word

Excel

Descrizione del lavoro

This fixed-term post sits in the Digital team at Portsmouth Hospitals University NHS Trust, open only to internal applicants from that trust and Isle of Wight NHS Trust. The core of the work is sourcing, ordering and installing endpoint IT equipment with suppliers and Trust staff, alongside first-line service desk support and retiring old kit. A single corporate service across both trusts means the holder may be based at either site and travel between them. Only applicants with a full UK manual driving licence will be considered.

What the job involves

• Build working relationships with third-party suppliers and Trust staff to order, process and install endpoint IT equipment
• Identify and source cost-effective, supportable equipment that meets organisational needs, using knowledge of current technology
• Manage equipment being retired, including hardware disposal in line with WEEE regulations
• Provide first- and second-line support, managing tickets through to resolution within agreed service level agreements
• Cover the Digital Service Desk where required
• Prepare and test IT equipment for installation to IT standards and end-user requirements
• Check that computer equipment deliveries are correct and in acceptable condition
• Provide start-up training to new users and raise awareness of IT policies and procedures
• Contribute to elements of approved IT development projects to meet timescale and budget targets
• Assist with operational developments, deployments and desktop hardware and software replacement programmes
• Support computer room operations, including daily data centre checks and back tape changes where required
• Keep up to date with new service level agreements and processes

What's required

Experience

• Previous Digital Service Desk first-line support experience
• Relevant experience for the job description

Skills & knowledge

• Incident and problem management skills
• Understanding of software licensing, notably Microsoft and Adobe
• Understanding of NHS data standards and data items
• Practical understanding of NHS IT security issues
• Understanding of equality and diversity issues affecting patients, visitors and staff
• Knowledge of current technology

Checks & eligibility

• Full UK driving licence for manual vehicles, as the Trust operates vans for equipment transport

Other

• IT literate, with practical experience of Windows software such as Word and Excel
• Advanced keyboard skills
• Ability to work independently and follow standard operating procedures
• Good interpersonal and explanatory skills with users from skilled to IT illiterate
• Good verbal and written communication, including presenting to small groups
• Ability to set priorities under conflicting demands, unpredictable work and multiple deadlines

Nice to have

• ITIL Foundation Certificate
• Knowledge of supporting clinical applications within a healthcare setting
• Experience of working within an NHS Digital environment