Digital Success Executive

RELX INC; Richmond; On-site; GBP 32,000 - 52,000; Full time

Job summary

RX Global, based in the Richmond area, seeks a Digital Success Executive to plan, configure and deliver digital products for events worldwide. You will work with cross-functional teams, test launches on time and support events onsite internationally, collecting insights to improve customer outcomes and efficiency.

Responsibilities include managing digital assets, defining engagement targets, coordinating suppliers and remote/onsite deployments, and driving best practices across delivery plans.

Qualifications

• Strong organisational and project-management skills, with experience delivering multiple events or workstreams to fixed deadlines.
• Confident stakeholder management and influencing skills across cross-functional teams.
• Excellent attention to detail and a disciplined approach to configuration and quality assurance.
• Ability to learn digital platforms quickly and test URLs, QR codes and customer journeys.
• Experience coordinating communications, artwork, print production, suppliers and onsite operations.
• Ability to interpret performance data and turn insights into practical recommendations.
• Customer-focused, collaborative and adaptable, with the confidence to work independently.
• Willingness and ability to travel internationally and support events onsite.

Responsibilities

• Configure and quality-assure LMA, Colleqt and Offers, including URLs, QR codes and promotional materials.
• Define customer trial, adoption and engagement targets for each event.
• Project-manage digital delivery schedules across multiple events, tracking progress, risks and actions.
• Coordinate cross-functional teams to align responsibilities, technical support and event readiness.
• Lead remote and onsite deployments, including international event support.
• Manage suppliers, budgets, staffing and first-line operational or technical support.
• Conduct post-show reviews and use insights to influence product development.
• Improve and share delivery plans, customer journeys, best practices, tests and operational standards.

Skills

Organisational skills

Project management

Stakeholder management

Attention to detail

Digital platforms

Communications coordination

Data interpretation

Customer-centric

Travel internationally

Job description

Richmond

Full time

R118200

About our Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role

The Digital Success Executive plans, configures and delivers RX digital products across multiple events. Working with cross-functional teams, they ensure activities are tested and launched on time, support selected events onsite internationally, communicate targets and use post-event insights to improve customer outcomes, operational efficiency and consistent best practice.

Responsibilities

• Configure and quality-assure LMA, Colleqt and Offers, including URLs, QR codes and promotional materials.

• Define customer trial, adoption and engagement targets for each event.

• Project-manage digital delivery schedules across multiple events, tracking progress, risks and actions.

• Coordinate cross-functional teams to align responsibilities, technical support and event readiness.

• Lead remote and onsite deployments, including international event support.

• Manage suppliers, budgets, staffing and first-line operational or technical support.

• Conduct post-show reviews and use insights to influence product development.

• Improve and share delivery plans, customer journeys, best practices, tests and operational standards.

Requirements

• Strong organisational and project-management skills, with experience delivering multiple events or workstreams to fixed deadlines.

• Confident stakeholder management and influencing skills across cross-functional teams.

• Excellent attention to detail and a disciplined approach to configuration and quality assurance.

• Ability to learn digital platforms quickly and test URLs, QR codes and customer journeys.

• Experience coordinating communications, artwork, print production, suppliers and onsite operations.

• Ability to interpret performance data and turn insights into practical recommendations.

• Customer-focused, collaborative and adaptable, with the confidence to work independently.

• Willingness and ability to travel internationally and support events onsite.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.