Digital Solutions Officer

Tamworth Borough Council; Tamworth; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Flexible working

Non-contributory health scheme

Local Government pension scheme

Generous holiday entitlement

Discounted gym membership

Payment of professional fees (whereapp

Job summary

Tamworth Borough Council is seeking a Digital Solutions Officer to join our team on a permanent, full-time basis. The role offers hybrid working with a majority at home and two on-site days per month in Tamworth.

You will develop low-code applications, digital forms, and workflows, and work with ICT colleagues and suppliers to design effective solutions while ensuring accessibility and data protection compliance.

Qualifications

• Experience configuring low-code forms, workflows or applications.
• Experience supporting digital projects and translating user needs into solutions.
• Methodical testing, troubleshooting and documentation with attention to detail.
• Clear communication and collaborative working with users and suppliers.
• Knowledge of Microsoft 365 and accessibility, data protection concepts.

Responsibilities

• Build, configure and implement low-code applications, digital forms, workflows, case management and customer contact solutions.
• Collaborate with the Digital Delivery Officer to translate service needs into technical designs and improvements.
• Develop virtual agent flows and integrate AI to simplify customer journeys and reduce repetitive work.
• Manage workstreams, coordinate testing and resolve issues with colleagues and suppliers.
• Maintain configuration records, change logs and guidance with security and accessibility in delivery.
• Use performance metrics and user feedback to improve solutions.

Job description

Digital Solutions Officer

Company: Tamworth Borough Council

Salary: £35,570 to £40,444 a year

Hours: Full-time

Location: Tamworth, B79 7BZ

Working pattern: Hybrid - 4 days remote

Job type: Permanent

Posting date: 11 Nov 2026

Closing date: 29 Nov 2026

Summary

£35,570 - £40,444 per annum

Home-based role

Primarily home working, with two days per month on site and occasional additional attendance as required, up to 40% of working time.

37 hours per week

Permanent

Located in the heart of Staffordshire, Tamworth is a vibrant and well connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.

This is a home working contract and the majority of duties will be carried out at home, however, employees will be contractually required to attend site on two days per month for team meetings, 121 meetings, etc. Employees may also be required to attend a site for meetings, collaborative work or to undertake work related activities. Site attendance will constitute no more than 40% of working time and includes the contractual 2 days per month.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

Benefits:

• flexible working
• a non-contributory health scheme
• Local Government pension scheme
• generous holiday entitlement
• discounted gym membership
• payment of professional fees (where applicable)

What you’ll be doing

• Build, configure and implement low-code applications, digital forms, workflows, case management and customer contact solutions.
• Work alongside the Digital Delivery Officer to translate service needs into technical designs and recommend improvements using available technology, making routine build decisions within agreed standards.
• Develop virtual agent conversation flows and effective handovers to colleagues, exploring integrations, AI and robotic process automation to simplify customer journeys and reduce repetitive work.
• Manage assigned workstreams, coordinate user acceptance and release testing, and resolve issues with colleagues and suppliers, escalating risks where needed.
• Maintain clear configuration records, change logs and support guidance, embedding accessibility, data protection and information security throughout delivery.
• Use system performance, virtual agent interactions and user feedback to improve solutions and assess their impact.

What we're looking for

• Practical technical experience using low-code platforms to configure digital forms, workflows or applications.
• Experience supporting digital projects, system implementations or service improvements, including understanding processes and translating user needs into workable solutions.
• A methodical approach to testing, troubleshooting and documentation, with strong attention to detail and the ability to prioritise your own workload.
• Clear communication and collaborative working skills, with the confidence to discuss requirements, explain technical information and work with users, ICT colleagues and suppliers.
• Knowledge of Microsoft 365, contact centre technologies and the principles of accessibility, digital inclusion, data protection and controlled system changes.

Additional information

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.

Proposed interview date: week commencing 7 December 2026

Closing date: 29 November 2026

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.