Digital Solutions Manager - Hospitality

Maybourne Hotel Group; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality group is seeking a Digital Solutions Manager to oversee service management and optimize technology ecosystems. This role involves managing system lifecycles, leading digital projects, and ensuring compliance with industry standards, enhancing guest experiences through technology.

Benefits

Excellent salary package

Family-friendly policies

Holiday increases after 3 and 5 years

Travel season ticket loans

Retail discounts

Wellbeing initiatives

State-of-the-art dining facilities

Qualifications

• Proven experience in a similar role.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Resilience under pressure and in challenging situations.

Responsibilities

• Managing the end-to-end lifecycle of hospitality systems.
• Leading cross-functional digital projects from business case to deployment.
• Ensuring compliance with industry regulations and standards.

Skills

Organizational Skills

Analytical Skills

Communication Skills

Problem Solving

Attention to Detail

Tools

Microsoft Office

Collaboration Software

Job description

Working closely with the Director, Digital Shared Services and Director, Technology Operations, the Digital Solutions Manager - Hospitality will oversee all service management, solution lifecycle management, and optimisation of our hospitality technology ecosystem supporting hotels, corporate offices, and other business ventures marketed by Maybourne (including retain, lifestyle, membership, residences, etc.).

This role is critical in ensuring seamless system integration, driving digital innovation, and enhancing the guest and operational experience through technological solutions. The position operates at the intersection of business, technology, and operations, collaborating with internal stakeholders, external vendors, and strategic partners.

Who thrives here?

You are passionate, driven, and committed to exceeding expectations. You possess warmth and friendliness, thrive on collaboration, and have strong ambitions for yourself and your team. You are curious, detail-oriented, and proactive in anticipating needs. You are seeking a career, not just a job.

Main Duties & Responsibilities

The main responsibilities include, but are not limited to:

1. Managing the end-to-end lifecycle of hospitality systems, products, solutions, and integrations, including planning, design, implementation, testing, support, and maintenance.
2. Leading cross-functional digital projects from business case to deployment, ensuring proper documentation and stakeholder alignment.
3. Ensuring compliance with industry regulations, data standards, cybersecurity, PCI, and Maybourne policies across all solutions and vendors.
4. Building a cohesive technology ecosystem to enable smooth data flow, reporting, and guest personalization.
5. Leading system integrations via APIs, middleware, and iPaaS, ensuring secure and scalable data exchanges.
6. Overseeing upgrades and patch cycles for hospitality solutions.
7. Maintaining solution blueprints and service standards.
8. Conducting audits to ensure compliance with governance and data integrity standards.
9. Championing organizational change to deliver strategic hospitality solutions and optimize operations.
10. Developing SOPs for digital operations to streamline governance.
11. Collaborating on projects to enhance customer service and operational efficiency.
12. Managing operational and annual budgets for digital solutions.
13. Working with vendors and solution providers to evaluate new tools, manage implementations, and maintain SLAs.
14. Developing training materials and support frameworks for seamless adoption.
15. Staying updated on emerging hospitality technologies (AI, IoT, Mobile Key, etc.) and recommending pilots or initiatives.

Candidate Profile

Successful candidates will have:

• Proven experience in a similar role
• Strong organizational, analytical, and curiosity skills
• Excellent communication skills, both written and verbal
• Ability to communicate effectively with technical and non-technical stakeholders
• Proficiency in Microsoft Office, Teams, and collaboration software
• Ability to prioritize, multitask, and solve problems proactively in a fast-paced environment
• Attention to detail and discretion
• Resilience under pressure and in challenging situations
• A passion for hospitality

The Maybourne Experience

Join a supportive, innovative team where your ideas and entrepreneurial spirit are valued. We offer various development opportunities to shape your career trajectory.

We reward our colleagues with competitive benefits, including:

• Excellent salary package
• Family-friendly policies, including enhanced maternity and paternity pay
• Holiday increases after 3 and 5 years
• Holiday trading options
• Travel season ticket loans
• Retail discounts
• Smart tech purchase options
• Wellbeing initiatives, including massages, eye test vouchers, and health services
• State-of-the-art dining facilities

Recognition & Career Development

Benefits include referral bonuses, recognition programs, extra birthday leave, preferential hotel rates, guest experience stays, F&B discounts, and social events.

*Terms and conditions apply to all benefits.

Applicants must be eligible to work in the UK, with valid documentation required during recruitment.