Digital Services Manager (P01545)

Welwyn Hatfield; Welwyn Garden City; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Defined benefit pension

Hybrid working

28 days annual leave

Development programme

My Rewards – Careers

Job summary

Welwyn Hatfield is recruiting a Digital Services Manager to lead the digital services residents use daily. You will guide discovery, design, build, launch and continuous improvement, ensuring accessibility and value for money across council services.

You will work with departments to understand user needs, apply agile and GOV.UK standards, and manage suppliers. This is a hybrid role with 37 hours per week and a focus on improving resident experiences.

Qualifications

• Extensive experience delivering digital services and products.
• Hands-on experience with digital or low-code platforms.
• Strong understanding of user experience and accessibility.
• Solid project management and delivery skills.

Responsibilities

• Lead the delivery of digital services from discovery and design through build, launch and continuous improvement.
• Collaborate with services across the council to understand user needs and ensure value for money.
• Apply GOV.UK Service Manual principles; ensure accessibility and manage suppliers effectively.

Skills

Digital service delivery

Low-code platforms

UX & accessibility

Project management

Change leadership

Job description

The following content displays a map of the jobs location - Welwyn Garden City

Starting salary £43,378pa with progression to £46,577pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

Working Hours:

37 hours per week (hybrid working)

Closing Date:

22/11/2026

Job Category:

ICT & Digital

Region / Division:

Finance & Transformation

Job Introduction

Digital Services Manager (P01545)

Salary: £43,378 – £46,577 per annum

Hours: 37 per week

Location: Welwyn Garden City (hybrid)

Contract: Permanent

Lead the digital services our residents use every day.

For thousands of residents, our website is the front door to the services they rely on, from paying council tax to applying for housing support. We want that front door to be simple, accessible and built around the people who use it, and we’re looking for a Digital Services Manager to lead the way.

About us

Welwyn Hatfield is home to a historic garden city, a thriving university town and diverse, vibrant communities. Our Transformation Strategy puts digital at the heart of how we work, so you’ll have senior backing, real influence and the chance to see the difference your work makes. We’re guided by our CORE values:Collaborative, Open, Responsive and Excellent.

About the role

Reporting to the Assistant Director – ICT & Digital, you’ll be the council’s lead expert on digital services. You’ll lead on the delivery of digital services, from discovery and design through to build, launch and continuous improvement. You’ll work with services across the council to understand user needs, use Agile and user‑centred design in line with the GOV.UK Service Manual, make sure everything we build is accessible, and manage suppliers to deliver quality and value for money.

What you’ll bring

• Extensive experience of delivering digital services and products
• Hands‑on experience with digital or low‑code platforms
• A strongunderstanding of great user experience and accessibility
• Process improvement experience and solid project management skills
• The ability to influence people, bring them with you through change and switch between strategy and detail

Why join us

• Local Government Pension Scheme: a defined benefit pension with a generous employer contribution
• Hybrid working: with flexible working hours for a genuine work‑life balance attending the office at least 1 day a week. This will be more frequent during your training period.
• Time off: 28 days’ annual leave plus bank holidays, rising with service
• Meaningful projects: varied work that makes a visible difference to residents
• Development: learning and development programme
• Fantastic benefits: My Rewards – Careers
• Great location: around 30 minutes by train from London King’s Cross

Ready to make a difference

Closing date: 22 November 2026

Remote assessment: 26 November 2026

Face to face interviews: 2/3 December 2026

The post will require occasional out of hours working evenings and weekends when service needs demands this.

Please note we do not offer sponsorship for employment in the UK.

We are changing

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly‑created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council