Communications Officer (Digital Media)

Welwyn Hatfield Borough Council; Welwyn Garden City; Hybrid; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Generous annual leave

Discount to council leisure facilities

Local Government Pension Scheme

Job summary

Welwyn Hatfield Borough Council is seeking a Communications Officer (Digital Media) to craft content for the council’s digital channels, including press releases, social media, and the borough magazine.

The successful candidate will have proven experience in public or third-sector communications, exceptional writing skills, and the ability to engage residents. The role is based in Welwyn Garden City with hybrid working and a comprehensive benefits package.

Qualifications

• Experience in a communications role within the public sector or charities.
• Exceptional written and verbal communication skills.
• Ability to write press releases and copy for digital channels.

Responsibilities

• Write press releases and copy for the borough magazine, social media channels, weekly staff e-newsletter and One Welwyn Hatfield website.
• Produce high‑quality content across the Council’s digital channels to engage residents and raise the council’s profile.
• Develop social media campaigns and drive engagement with scroll-stopping content.
• Collaborate with colleagues across departments to ensure messages are communicated effectively.

Skills

Excellent communication skills

Copywriting

Job description

Starting salary £35,568pa with progression to £38,701pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working)

Permanent contract

We have a fantastic opportunity to work in our high performing Communications, Marketing and Engagement team.

The ideal candidate will have demonstrated success in a previous communications role within the public sector or the third sector (charities and non-profit organisations).

As a Communications Officer (Digital Media), you will have exceptional communication skills and an eye for detail, with the ability to write press releases and copy for our borough magazine, social media channels, weekly staff e-newsletter and community website, One Welwyn Hatfield.

You will be responsible for producing high-quality content across the Council’s digital channels to engage with our community. You will have a passion for digital media with excellent knowledge of different digital platforms and be responsible for driving engagement with the skills to create scroll-stopping content.

Developing excellent working relationships with colleagues and teams from across the council will be key to ensuring their key messages are being communicated effectively to residents and to raise the council’s profile. From developing social media campaigns to writing press releases, no day will be the same and the post holder will be required to be flexible and think creatively to bring a fresh approach to our communications.

We are looking for a candidate who can be flexible, manage conflicting priorities and work well under pressure when needed. In return, you will be supported to develop and thrive in this role, whilst taking opportunity of the many benefits we have to offer.

You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Careers

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

The postholder will have a full UK driving licence and access to a vehicle to travel across the borough.

The role is hybrid with the expectation of attending the office at least one day per week, and to attend meetings, training and visits. This will be more frequent during the induction period.

The role will require some work to be undertaken outside of normal working hours.

Closing date for applications is 29 November 2026

Remote assessments will be held on 3 December 2026

Face to face Interviews will be held on 8 and 11 December 2026

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will be unavailable online once the vacancy closes.

We are changing:

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council