Digital Service Operations Specialist

NHS ENGLAND; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

NHS England is seeking to strengthen its Digital Operations and Service Management (DOSM) function within the Technology Digital and Data Directorate. The role will support day-to-day service running, incident and release management, and stakeholder engagement across national digital services used by the NHS.

Collaborative colleagues from clinical, operational, commissioning, technology, data science, cybersecurity, software engineering, education and commercial specialisms work together to

Responsibilities

• Attending and contributing to stand-up meetings to discuss tasks, progress and issues
• Being responsible for the day-to-day tasks and activities required to support the ongoing running of the services. This could include incident management, problem management, release management, capacity management, availability management, and stakeholder engagement
• Being responsible for contributing to the creation, and subsequent measurement, of performance metrics to address any service improvements
• Undertaking Stakeholder engagement and management, improving working relationships with the service suppliers and customers
• Being responsible for supporting the service manager with remedial work for service-related risks, issues, escalations and stakeholder engagement
• Being responsible for improving relationships with end users to improve Service Management's understanding of the service(s)
• Being responsible for participating in service improvement activity through short, sprint based focussed activity
• Being responsible for supporting the team in the introduction of services from the design stage of the service lifecycle

Job description

NHS England is seeking to strengthen its Digital Operations and Service Management (DOSM) function within the Technology Digital and Data Directorate. The role will support day-to-day service running, incident and release management, and stakeholder engagement across national digital services used by the NHS.

Collaborative colleagues from clinical, operational, commissioning, technology, data science, cybersecurity, software engineering, education and commercial specialisms work together to