Digital Service Asset and Configuration Management Apprentice

NHS Jobs; Chelmsford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annex 21 trainee pay

Travel across 130+ EEAST sites

Job summary

East of England Ambulance Service NHS Trust is offering a Digital Service Asset and Configuration Management Apprentice role. The post involves coordinating with teams to ensure changes are recorded, maintaining CMDBs, and supporting service desk activities.

The role requires travel to over 130 sites and will start as a trainee with Annex 21 pay, adjusted to meet the National Living Wage. You will liaise with the Digital Service Desk, assist in asset handling, and contribute to audit-ready

Qualifications

• Willingness to travel regularly to multiple sites across the Trust area.
• Basic IT proficiency and logical problem-solving abilities.

Responsibilities

• Trust-wide image, configure and deploy IT hardware.
• Wipe, decommission and arrange secure disposal of equipment.
• Maintain databases, CMDB and IT asset systems (ITSM/ESM).
• Manage local stock and support audit readiness.
• Monitor stock reports and replenish as required.
• Update CMDB records to ensure accurate asset data.
• Assist in user hardware onboarding and offboarding, including travel to user sites.

Skills

Asset management

CMDB maintenance

ITSM tooling

Stakeholder engagement

Job description

Digital Service Asset and Configuration Management Apprentice

Communications and Stakeholder Engagement

To meet regularly with their line manager/mentor and education provider to discuss progress against defined aims of the apprenticeship. Build strong relationships with customers and teams reliant on SACM inputs. Liaise with internal IT support and external suppliers for effective resolution of issues. Coordinate with teams to ensure all changes are recorded and evaluated. Liaise with wider EEAST teams and departments as required.

Technical and Asset Responsibilities

• Trust-wide Image, configure and deploy IT hardware
• Wipe, decommission, and arrange secure disposal of equipment
• Maintain databases, CMDB and IT asset systems (e.g. ITSM/ESM tool)
• Manage local stock and support audit readiness
• Monitor stock reports and replenish as required
• Updating CMDB records accordingly to avoid inappropriate cross-charging of non-returned equipment
• Assist in user hardware onboarding and offboarding, including travelling to user base stations to retrieve hardware from leavers.
• Updating CMDB records accordingly to avoid inappropriate cross-charging of non-returned equipment

Service Support and Administrative Duties

• Maintain records in accordance with EEAST and IG standards
• Prepare and distribute devices with basic user guidance
• Use spreadsheets and databases for reporting and tracking
• Respond to user requests (e.g. passwords, Registration Authority (smartcard) tasks, patches)
• Manage reception/telephony duties and elevate where needed
• Update multiple databases with additions and changes to configuration items
• Update tickets in the ITSM/ESM tool after every interaction with the customer or the equipment the ticket pertains to, to ensure a full audit trail of actions, and full reporting capability

Project work and other service delivery requirements may, on occasion, necessitate a temporary adjustment to the post holder’s normal working hours. Where such changes are required, at least five working days notice will be provided wherever possible. Any changes will be made in consultation with the post holder and in accordance with Agenda for Change terms and conditions. Post holders will be required to work from different Trust sites to provide operational cover for colleagues during periods of absence, such as annual leave, sickness, or other unplanned staffing gaps. Where cover is required for more than one consecutive day, this may involve overnight stays. Reasonable travel and accommodation arrangements will be made in line with Trust policy.

Collaboration with the Digital Service Desk

• Assist the Service Desk team during periods of high demand by responding to routine service requests and incidents within skill scope, particularly where asset or configuration data is involved.
• Monitor designated Service Desk queues (e.g. hardware/software requests, starter/leaver/change tickets) and elevate urgent or misrouted items appropriately.
• Maintain awareness of key Service Desk processes and provide configuration or asset input to help resolve tickets more efficiently.
• Provide operational cover to the Digital Service Desk during planned or unplanned absences, contributing to continuity of front-line support.
• Support users with Smartcard queries, minor digital access issues, or equipment status checks during collaborative working with the Service Desk.

Working Conditions and Additional Information

The post holder will have use of their own car with accompanying business insurance, with the flexibility to travel to all 130+ EEAST sites on a regular basis. There will be a requirement to drive, to carry heavy equipment, to work under desks, at heights and in small spaces. Adhere to all EEAST procedures including Health & Safety. Carry out other delegated duties as required by the SACM Manager or Team Leader.

£25,760 - £27,476 Annex 21 trainee pay, uplifted to meet National Living Wage.

East of England Ambulance Service NHS Trust