Digital Service Asset and Configuration Management Apprentice

Bidvane; Chelmsford; Hybrid; GBP 17,000 - 21,000; Full time

Job summary

The East of England Ambulance Service is offering an 18-month apprenticeship in the Digital department focusing on the hardware lifecycle—imaging and deploying devices, tracking equipment, managing stock and secure disposal. It is hardware-focused and fully on site, with travel across more than 130 sites and cover at others when colleagues are absent.

Applicants need a full UK driving licence and their own car with business insurance.

Qualifications

• GCSEs in maths and English at grade C/4 or higher, or equivalent.
• IT qualification such as ECDL or Level 2/3 IT apprenticeship, or equivalent.

Responsibilities

• Respond to equipment requests in line with standard operating procedures.
• Track IT equipment, including the build and dispatch of hardware.
• Image, configure and deploy IT hardware.
• Assist with stock control, reporting stock levels and replenishing across sites.
• Support site visits for inventory audits and update the CMDB and asset records.
• Co-ordinate receipt, dispatch and handover of assets under EEAST security policy.
• Arrange secure disposal of obsolete assets, including wiping and decommissioning.
• Recover overdue loan equipment and unused or obsolete assets.
• Assist with user hardware onboarding and offboarding, including collecting hardware from leavers.
• Support the Digital Service Desk during high demand and monitor designated queues.
• Maintain records and service documentation to EEAST and IG standards.
• Handle routine user requests such as passwords and Registration Authority smartcard tasks.

Skills

IT basics

IT hardware

Microsoft Office

Record keeping

Communication

Organisational skills

Education

GCSE Maths & English

IT qualification (ECDL / Level 2/3 IT apprenticeship)

Tools

CMDB systems

Job description

This 18-month apprenticeship sits in the Digital department of the East of England Ambulance Service. The work centres on the hardware lifecycle: imaging and deploying devices, tracking equipment, managing stock, running inventory audits and arranging secure disposal. It is hardware-focused and fully on site, with travel across more than 130 sites and cover at others when colleagues are absent. Applicants need a full UK driving licence and their own car with business insurance.

What the job involves

• Respond to equipment requests in line with standard operating procedures
• Track IT equipment, including the build and dispatch of hardware
• Image, configure and deploy IT hardware
• Assist with stock control, reporting stock levels and replenishing across sites
• Support site visits for inventory audits and update the CMDB and asset records
• Co-ordinate receipt, dispatch and handover of assets under EEAST security policy
• Arrange secure disposal of obsolete assets, including wiping and decommissioning
• Recover overdue loan equipment and unused or obsolete assets
• Assist with user hardware onboarding and offboarding, including collecting hardware from leavers
• Support the Digital Service Desk during high demand and monitor designated queues
• Maintain records and service documentation to EEAST and IG standards
• Handle routine user requests such as passwords and Registration Authority smartcard tasks

Qualifications

• GCSE A-C (or 4-9) or equivalent in maths and English
• IT qualification such as ECDL, a level 2 or 3 IT apprenticeship, or equivalent

Experience

• Experience of working as part of a team
• Proven ability to work on own initiative, prioritising own workload without direct supervision

Skills & knowledge

• Proven intermediate IT skills and ability to learn new systems
• Working knowledge of IT hardware, software, operating systems and Microsoft Office
• Attention to detail in record keeping and audit logs
• Clear verbal and written communication with tact at all levels, explaining technical information to non-technical staff
• Good organisational and customer service skills

Checks & eligibility

• Full UK driving licence
• Own car with business insurance and willingness to travel to all sites

Other

• Commitment to completing the apprenticeship and meeting work and education deadlines
• Willingness to learn, follow instruction and take responsibility for own development
• Excellent timekeeping for work and off-the-job learning
• Able to work in confined spaces and move equipment
• Calm, polite and flexible attitude with a positive approach to customer care

Nice to have

• ITIL Foundation

What's offered

• Apprenticeship training with qualifications and end-point assessment
• Supportive environment to develop skills, knowledge and behaviours
• Flexible working requests welcomed
• Travel and accommodation arrangements for cover at other sites, in line with Trust policy
• Possible further opportunities at the Trust on completion, subject to business circumstances