Infrastructure & Systems Administrator

East Midlands Ambulance Service NHS Trust; Nottingham; Hybrid; GBP 32.000 - 39.000; Vollzeit

Zusammenfassung

East Midlands Ambulance Service NHS Trust is seeking an Infrastructure and Systems Administrator to provide third-line IT support, manage digital architectures, and maintain NHS-standard IT infrastructures. The role is hybrid with on-site Nottingham base and occasional Lincoln visits, requiring travel and on-call flexibility.

Responsibilities include ensuring service availability across environments, collaborating with Digital Services teams and external partners, and embedding cybersecurity and

Qualifikationen

• Experience in a similar IT position including technical troubleshooting.
• Experience administering desktop, server, and mobile operating systems (Windows, Linux, macOS, iOS, Android).
• Microsoft 365, Intune, Active Directory/Entra ID administration experience.
• Cloud platforms administration (Azure, AWS).
• Experience with monitoring tools (SolarWinds).
• Experience of working within the NHS.
• Experience developing Standard Operating Procedures and documentation.
• Network administration (routing & switching, SDN, firewalls).
• Virtualisation technologies (Hyper-V, VMware).
• Data management, storage, security, backup and archiving.

Aufgaben

• Provide third-line technical support and advisement on digital architectures.
• Maintain IT hardware and services with NHS standards.
• Ensure availability of services; collaborate with teams and third parties.
• Embed innovation and cybersecurity focus in technical solutions.
• Be flexible with working hours and participate in out-of-hours on-call rota.
• Travel to Trust premises as required to support IT functions.

Kenntnisse

Technical reporting

Problem solving

On-call readiness

Data protection

ISO27001 awareness

Ausbildung

Degree in IT subject or equivalent

CPD in technical infrastructure

ITIL Foundation

Postgraduate IT qualification

Tools

Microsoft 365

Intune

Active Directory/Entra ID

Azure

AWS

SolarWinds

Hyper-V

VMware

Jobbeschreibung

East Midlands Ambulance Service NHS Trust

Infrastructure & Systems Administrator

The closing date is 15 November 2026

An exciting opportunity has arisen to join our organisation in the role of Infrastructure and Systems Administrator within the Digital Services department.

The aim of this post is to provide an exceptional level of third line technical support, including providing advice and recommendations on the implementation and support for the Trusts digital architectures, whilst also providing maintenance for the Trust's Information Technology hardware, working alongside the Information Technology Support Teams to provide an excellent customer focused service.

Main duties of the job

You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a working knowledge of key technical architectures within an emergency services environment. You will also bring specialist knowledge and analytical skills to problem solving to the post.

The successful candidate will support all aspects of our infrastructure and services, shall provide expertise in a wide range of technical systems and assist with ensuring we adhere to NHS standards and best practices.

The successful candidate will also provide technical support to ensure availability of the services in your area of expertise and work with all teams across the Digital Services departments and third parties embedding innovation and a cyber security focused approach in all technical solutions.

About us

The base for the role is Beechdale Divisional Headquarters, Nottingham however this is a hybrid role with a combination of a home/office working pattern. The expectation would be a balance of approximately 2/3 days on site in Nottingham on a weekly basis,with occasional site visits inLincoln.

Applicants must resideclose to or withinin the East Midlands to ensure prompt on-site support during major incidents or business continuity events. The successful candidate will be required to ensure that suitable broadband connectivity is in place at their home to allow them to carry out their work effectively, and that they adhere to the EMAS Home Working policy when applicable.

The successful candidate will need to be flexible, be willing to vary their working hours and participate in the out of hours on-call rota, and be prepared to travel to Trust premises in the course of their duties to suit the demands of the IT functions of an emergency service.

Job responsibilities

You will have strong demonstrable IT experience in a technical role. You will have an understanding of technical architecture to support the delivery of maintaining currency with emerging and enhancing technologies.

You will be able to re-organise workloads due to unexpected events and be capable of analysing a range of complex IT problems. You will be able to work well within a team and be happy to work autonomously for long periods of time.

Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic approach to delivering IT infrastructure services is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in Digital Services.

Person Specification

Qualifications

• Degree in an associated IT subject or equivalent learning and experience
• Evidence of continuing professional development in technical infrastructure
• ITIL Foundation
• Post graduate qualification in IT related subject

Experience

• Demonstrable experience within a similar IT position including technical troubleshooting
• Experience in using and administering desktop, server, and mobile operating systems e.g., Windows, Linux, macOS, iOS, Android
• Microsoft 365, Intune, Active Directory/Entra ID administration and support experience
• Experience administering cloud platforms e.g, Microsoft Azure, AWS
• Experience with monitoring tools e.g, SolarWinds
• Experience of working within the NHS
• Experience of developing Standard Operating Procedures and documentation
• Experience of network administration e.g routing & switching, software-defined networking, firewalls
• Experience of virtualisation technologies e.g Hyper-V, VMware
• Experience of data management, storage, security, backup and archiving administration

Knowledge and Skills

• Ability to produce technical reports and documentation to a wide-ranging audience
• Capable of analysing and resolving complex IT problems
• Able to present to a variety of audiences on complex issues
• Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities
• Knowledge of Data Protection Act and ISO27001
• Demonstrates up-to-date awareness of new technology, and its potential application to healthcare information issues

Personal Attributes

• Able to work under intense pressure and make informative decisions in a reactive environment.
• Able to use judgement and negotiate on complex or contentious issues with conflicting priorities
• Able to re-prioritise in response to unexpected situations
• Ability to complete daily tasks unsupervised
• Strong organisational, management and time management skills
• Able to concentrate for long periods of time
• Able to work at PC for more than 85% of the working day
• Ability to travel across the various locations across the EMAS region

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Midlands Ambulance Service NHS Trust

£32,073 to £39,043 a yearper annum, with 3% on call allowance.