Digital Programme Manager

The Talent Set; Greater London; Hybrid; GBP 46,000 - 62,000; Full time

Benefits offered by this job

Salary £53,560

Permanent

Home-based with occasional travel to L

Job summary

The Talent Set are delighted to partner with Blind Veterans UK on a Digital Programme Manager role. You will oversee and deliver strategic digital initiatives, coordinating across teams to achieve key outcomes and ensure impact.

The role establishes delivery infrastructure for digital transformation and reports to the Head of digital, helping the Digital Team operate more consistently while balancing BAU delivery as the model matures.

Qualifications

• Experience managing digital programmes or complex digital projects.
• Strong governance, risk, issue, dependency and resource management.
• Ability to gather and prioritise digital requirements from non-technical stakeholders and write clear user stories.
• Strong stakeholder communication and facilitation skills.
• Understanding of user-centred, accessible and evidence-led delivery.
• Experience assuring UAT and accessibility testing across digital products, services or launches.
• Able to work with suppliers and internal technical specialists.
• Experience managing people and creating a supportive, accountable team environment.
• Strong project management skills; oversee a wider programme of work.
• Comfortable with wagile, agile, waterfall or hybrid delivery methods.
• Formal PM training or certifications (PRINCE2, AgilePM, Scrum, APM, etc.).

Responsibilities

• Provide specialist programme and delivery advice to the Head of digital on approach, sequencing, resourcing and governance.
• Manage the digital programme plan, roadmap, milestones and reporting cadence.
• Keep audience needs and digital experience at the centre of delivery and manage priorities.
• Design, set up, and improve digital programme, project and team processes.
• Coordinate input from business owners across Digital, Data & Insight, Transformation, Fundraising, Services and Volunteering.
• Line manage the Digital project manager, Digital tech manager and Digital insights analyst.

Skills

Programme management

Governance & risk

User stories & requirements

Stakeholder facilitation

User-centred delivery

UAT & accessibility

Supplier management

People management

Project leadership

Agile & hybrid delivery

PM certifications

Job description

Role Overview

The Talent Set are delighted to partner with Blind Veterans UK on a fantastic Digital Programme Manager role. This position involves overseeing and delivering strategic digital initiatives to enhance organisational impact, requiring coordination across diverse teams and stakeholders to achieve key project outcomes.

This is a new role created to establish and lead the delivery infrastructure for digital transformation, under the overall accountability of the Head of digital, while supporting the wider Digital Team to work in a more consistent, effective and joined-up way. The role will advise on and recommend effective delivery approaches; set up, embed and continuously improve programme, project and team processes; manage priority digital projects; line manage three roles; and help balance transformation activity with business-as-usual digital delivery as the operating model matures. It ensures digital delivery is planned, prioritised and governed around audience needs, evidence, the digital strategy and the developing digital framework, helping the Digital Team create joined-up, accessible and effective digital experiences across channels.

Key Responsibilities

• Programme & roadmap management
  • Provide specialist programme and delivery advice to the Head of digital, making recommendations on delivery approach, sequencing, resourcing, governance, risk management and ways of working.
  • Manager the digital programme plan, roadmap, milestones and reporting rhythm.
• Product & delivery leadership
  • Keep audience needs and digital experience at the centre of programme delivery, ensuring requirements, priorities and trade-offs are considered in terms of the value they create for beneficiaries, supporters, volunteers and other key audiences.
• Governance & ways of working
  • Design, set up, lead and improve digital programme, project and team processes, making recommendations on delivery approach
• Stakeholder & team leadership
  • Coordinate input from business owners across Digital, Data & Insight, Transformation, Fundraising, Services, Volunteering and other teams.
  • Translate delivery updates, supplier issues and technical implications into clear business language.
  • Line manage the Digital project manager, Digital tech manager and Digital insight and optimisation analyst, providing direction, support, performance management and development.

Person Specification

• Experience managing digital programmes or complex digital project portfolios.
• Strong project governance, risk, issue, dependency and resource management skills.
• Experience gathering, structuring and prioritising digital requirements from non-technical stakeholders and subject matter experts, including writing clear user stories, acceptance criteria and business requirements.
• Strong stakeholder communication and facilitation skills.
• Understanding of user-centred, accessible and evidence-led digital delivery.
• Experience assuring UAT and accessibility testing across digital products, services, prototypes or launches.
• Ability to work confidently with suppliers and internal technical specialists.
• Experience managing people, setting priorities and creating a supportive, accountable team environment.
• Strong project management skills, with the ability to manage priority projects directly as well as oversee a wider programme of work.
• Comfortable introducing wagile ways of working and bringing colleagues along who may be less familiar with agile, waterfall or hybrid delivery methods.
• Formal training or certification in project management or delivery methods, such as PRINCE2, AgilePM, Scrum, APM, waterfall, agile or hybrid delivery.

What’s on Offer

• Salary: £53,560
• Permanent
• Home-based, occasional travel to the London office

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.