Digital Product Owner - Customer

easyJet Airline Company PLC; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Digital Product Owner to join their Digital Experience Team. This role is crucial in bridging the gap between commercial and operational functions and IT delivery teams, ensuring customer-centric digital products are developed and delivered. You will be responsible for enhancing customer engagement and satisfaction while driving commercial returns. In this dynamic position, you will leverage your product management expertise, collaborate with diverse stakeholders, and thrive in an agile environment. If you're motivated by results and have a keen interest in digital technology, this is the perfect opportunity for you.

Benefits

Up to 20% bonus

25 days holiday

Life Assurance

Flexible benefits package

Excellent staff travel benefits

Flexible working conditions

Qualifications

• 2+ years of product management experience required.
• Strong background in user experience and design processes.

Responsibilities

• Drive the implementation of digital features through collaboration.
• Own and deliver web products to enhance customer engagement.

Skills

Product Management

User Experience

Agile Methodologies

Data-Driven Decision Making

Stakeholder Collaboration

Ecommerce Knowledge

Presentation Skills

Networking Skills

Job description

Job Description - Digital Product Owner (15877)

Description

We have an exciting new opportunity for a Digital Product Owner to join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do.

You will own & deliver areas of easyJet’s web products and experiences for our customers, driving commercial return and increased customer engagement & satisfaction.

You’ll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at the heart of our thinking.

This is a permanent role, based in Luton. (Hybrid Working)

Key Accountabilities

• A hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment.
• A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness.
• Data-driven in your approach, basing decisions on facts rather than opinions.
• Strong background in both quantitative and qualitative user research and testing.
• Experience in ecommerce journeys, with understanding of trading pressures, customer and operational impacts.
• Brings solid product experience, with a deep understanding of the end-to-end lifecycle from discovery through to delivery and iteration.
• A people person who actively seeks out and collaborates with a range of stakeholders across the business.
• Self-motivated and results-driven, with a “take charge” attitude to manage the full development cycle of a product.
• Agile and innovative, with the tenacity to thrive in a constantly changing environment.
• Able to balance marketing, technology, analytics and experimentation at all times.
• Strong presentation and influencing skills.
• Outstanding networking skills to work across teams and departments.

Requirements of the Role

• Can do, positive, delivery & results orientated team player.
• A passion for digital technology and its application in business.
• 2+ years of Product management experience.
• 3-5+ years’ experience & understanding of IT development processes.
• A broad understanding of the role product plays in an organisation.
• A true “customer first” thinker – naturally representing the customer throughout the idea generation and development process.
• An understanding & experience of user experience and design processes.
• Ability to work in a fast paced, ambitious team under pressure.

What we can offer you

• Up to 20% bonus.
• 25 days holiday.
• BAYE, SAYE & Performance share schemes.
• Life Assurance.
• Flexible benefits package.
• Excellent staff travel benefits.
• Flexible working conditions.

Business Area

Primary Location