Digital Product Manager (Customer Care)

Blu Digital; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Une entreprise de mode sportive dynamique recherche un Digital Product Manager pour rejoindre ses équipes de Customer Care et eCommerce à Londres. Dans un environnement hybride, vous serez chargé de façonner la feuille de route du service client et de créer des expériences intégrées et personnalisées. Les candidats doivent posséder une solide expérience en produits SaaS et une passion pour l'amélioration de l'expérience client.

Qualifications

• Capacité à influencer les équipes techniques et commerciales.
• Passion pour la création d'expériences client exceptionnelles.
• Bonne compréhension des réglementations contractuelles.

Responsibilities

• Travailler avec l'équipe de service client pour définir de nouvelles expériences.
• Collaborer avec les chefs de produit, développeurs et équipes UX.
• Créer des intégrations digitales pour unifier les données des différentes sources.

Skills

Customer Service SaaS

Analytical mindset

Influencing technical teams

Collaboration

Job description

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Digital Product Manager (Customer Care), London

Client: Blu Digital

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: eb153d2d0e34

Job Views: 57

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

We are seeking an experienced Digital Product Owner to join the Customer Care and eCommerce teams of a sports fashion brand in London. This role involves working within a hybrid model, contributing to building an international brand, and thriving in a fast-paced environment. The successful candidate will report to the Head of Digital Product and collaborate with Product Managers, Developers, and UX teams.

The ideal candidate will have a proven track record of delivering Customer Service SaaS products across multiple processes and teams, preferably in an international setting. Responsibilities include working closely with the Customer Care team to define new customer and advisor experiences, understanding the customer service platform end-to-end, and collaborating with Customer Care, Operations, and Technology leads to identify technical features and solutions. You will also work with the Head of Customer Care to set the vision and lead the development and delivery of the 2021 Customer Service roadmap. Additionally, you will create digital integrations to unify data from various sources, enabling effortless, consistent, and personalized service.

Qualifications include the ability to influence both technical and business teams to implement solutions efficiently, a passion for creating outstanding customer experiences, and a strong analytical mindset. Knowledge of multiple functional areas such as Development, UX/UI, Customer Support, and Operations is desirable. A good understanding of contract regulations is also required.