Digital Product Manager - Client Onboarding - Associate - London

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Digital Product Manager to enhance the Client Onboarding experience. This role involves leading product strategy, collaborating with UX and technology teams, and managing the end-to-end onboarding process. The ideal candidate will have a strong background in digital product management, particularly in client onboarding and B2B environments. You'll be instrumental in defining product roadmaps, communicating effectively across teams, and driving initiatives that align with business goals. Join a dynamic team committed to innovation and excellence in client services.

Qualifications

• 4+ years of experience in digital product management or consulting.
• Experience with UI, CRM, and workflow tools is essential.

Responsibilities

• Lead product strategy to enhance the Digital Onboarding client experience.
• Collaborate with design and engineering to document requirements.

Skills

Digital Product Management

Client Onboarding

Business Analysis

Agile Methodologies

User Experience (UX)

Communication Skills

Education

Bachelor’s Degree

MBA or Master’s Degree

Tools

Jira

Salesforce

UI Tools

CRM Tools

Job description

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Digital Product Manager - Client Onboarding - Associate - London, London

Location: London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

09928a8cfa64

Job Views:

48

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

The Client Onboarding Digital Product Manager role is responsible for the end-to-end Client Onboarding Experience with Goldman Sachs Transaction Banking. This includes the strategy through implementation of digital products to enable Client Self-Service capabilities and Operations tooling to simplify and automate the steps needed to Open Accounts, Enable Products and satisfy KYC Due Diligence.

The Product Manager role plays a strategic role in the global life cycle management of the businesses’ product vision, roadmap, and execution for the overall product segment, and embodies the voice of the customer. They have a user-centric focus and partner closely with UX and technology leads to define and create the overall product strategy, document requirements for design and engineering partners, delivery and go-to-market plan that aligns with business goals.

Responsibilities include:

• Leads & executes against product strategy to buildout our Digital Onboarding client experience strategy
• Develop empathy and understanding of current challenges within Corporate Banking specifically related to Account Opening, Product Enablement, and KYC Due Diligence
• Works as the unifying element between business, design, engineering, and product strategy
• Understands product development methodologies and strategies needed to fulfill delivery
• Input towards scoping of product development team from initial strategy to delivery and beyond
• Defines a roadmap of initiatives inclusive of ROI to achieve the Onboarding product strategy
• Identify, document requirements, and develop new capabilities aimed at reducing time to onboarding, reducing Customer friction and systematically addressing inefficiencies
• Ability to communicate within team to provide focus against prioritized product development goals
• Translate between business requirements and technology specifications – in both directions: top-down and bottom-up
• Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Technology resources
• Identify and communicate opportunity for efficiencies or growth within the product as they arise
• Identify and call out risks and threats to delivery of the product as they arise
• Active participant in product development, representing the sum total of the team as the driver toward delivery and satisfaction of product goals
• Configure, setup and manage workflows and dashboards in tools such as Jira
• Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward

Ideal candidate has:

• Experience as a digital product manager or digital product owner
• Experience in client onboarding products and experiences, preferably in a B2B segments
• Proven track record in balancing customer’s outcomes, business needs, technical feasibility and delivery given constrained resources and timeline
• Success in navigating corporate environments and startups
• Comfortable in the fast lane: Experience with driving rapid team and product growth
• Mission Driven: Must be a strong believer in the team and mission
• Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base
• Forward thinking: Anticipation of organizational needs for efficiency

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 4+ years of experience in digital product management, business analysis, or consulting
• At least 4+ years of experience with UI, CRM, and workflow tools

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, or related fields
• MBA or Master’s degree
• Certifications or hands on experience with agile or other relevant product development methodologies
• Certifications or hands on experience with Salesforce Sales, Service, or Marketing Cloud
• Experience in Agile and waterfall SDLC with exposure or understanding of full stack development, End to End testing, and post launch validations
• Experience working with digital products, platforms and capabilities

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at /careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.