Digital Marketing Account Manager

The 10 Group; Colchester; Remote; GBP 40,000; Full time

Job summary

An innovative digital marketing agency is looking for a proactive Digital Marketing Account Manager to join their remote team. This role involves building and maintaining strong client relationships, ensuring satisfaction, and driving successful project outcomes. You will be the primary liaison between clients and internal teams, coordinating efforts to meet client objectives. With a flexible working environment and opportunities for professional growth, this position is perfect for someone passionate about delivering exceptional client service and thriving in a dynamic setting.

Benefits

Flexible working environment

Opportunities for professional development

Collaborative team culture

Qualifications

• Proven experience in account management within a digital marketing agency.
• Strong interpersonal skills with the ability to build rapport with clients.

Responsibilities

• Develop and maintain strong relationships with assigned client accounts.
• Serve as the primary point of contact for client inquiries and concerns.

Skills

Account Management

Communication Skills

Organisational Skills

Problem-Solving

Digital Marketing Concepts

Tools

Project Management Tools

Job description

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Job Title: Digital Marketing Account Manager

Location: This is a remote role, with the company's office based in Colchester, Essex. Ideally, candidates will live within a 1-hour commute of the office.

Basic Salary: up to £40,000, plus performance-based contract bonuses.

About the Company

Our client is a forward-thinking digital marketing agency dedicated to delivering exceptional results. Specialising in innovative solutions across a range of platforms, they offer expert consultancy in web development, Google Ads, social media, SEO, and content design and creation. With a team boasting over 20 years of experience, they are passionate about driving growth and success for their clients.

Position Overview

We are seeking a dedicated and proactive Account Manager to join our dynamic team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving successful project outcomes. You will act as the primary point of contact between the clients and our internal teams, coordinating efforts to meet client objectives and expectations. This role will include overseeing and onboarding new campaigns, projects, and programs to ensure their effective implementation.

Key Responsibilities

• Develop and maintain strong relationships with assigned client accounts.
• Serve as the primary point of contact, addressing client inquiries and concerns promptly and professionally.
• Collaborate with clients to understand their needs, goals, and challenges, and provide strategic solutions to meet those needs.
• Oversee and onboard new campaigns, projects, and programs, ensuring timely and efficient execution.
• Coordinate with internal teams to ensure the successful execution of campaigns and projects.
• Monitor project progress and performance, providing clients with regular updates and reports.
• Identify opportunities for upselling additional services to existing clients.
• Conduct regular review meetings with clients to assess satisfaction and identify areas for improvement.
• Stay informed about industry trends and competitor activities to provide valuable insights to clients.

Qualifications

• Proven experience in account management, preferably within a digital marketing agency or similar environment.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Excellent organisational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• A proactive approach to problem-solving and the ability to work independently.
• Familiarity with digital marketing concepts and practices is a plus.
• Proficiency in using project management and reporting tools.

What We Offer

• Basic Salary of up to £40,000, plus performance-based contract bonuses.
• Flexible working environment as a home worker.
• Opportunities for professional development and growth within the agency.
• A collaborative and supportive team culture.

If you are a motivated individual with a passion for delivering exceptional client service and driving success in digital marketing, we would love to hear from you. Apply today to join the team.