Digital Learning Specialist

FirstPort (UK); Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in residential property management is seeking a Digital Learning Specialist to enhance their digital learning strategy. This role involves designing and delivering engaging digital content, managing LMS operations, and collaborating with various stakeholders to ensure effective learning solutions. The ideal candidate will have proven experience in digital learning and a strong understanding of instructional design principles.

Benefits

Private medical insurance

Pension contributions

Life assurance

Discounted gym membership

Qualifications

• Proven experience in designing and delivering digital learning solutions.
• Advanced knowledge of authoring tools (e.g., Articulate, Adobe Captivate).
• Proficiency in managing LMS platforms.

Responsibilities

• Create engaging and accessible digital learning content.
• Oversee day-to-day operations of the Learning Management System (LMS).
• Lead or support end-to-end digital learning projects.

Skills

Digital Learning Solutions

Project Management

Stakeholder Engagement

LMS Management

Instructional Design

Digital Accessibility

Tools

Articulate

Adobe Captivate

Microsoft Office

Job description

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Senior Resourcing Business Partner @ FirstPort (UK)

Location: Birmingham OR Luton

Salary: From £35,000 per annum plus cash car allowance of £4.500

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

Contract: Permanent

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Digital Learning Specialist you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Digital Learning Specialist plays a critical role in shaping and delivering the digital learning strategy to enhance capability, performance, and engagement across the business. They will design, develop, and deploy high-quality digital learning content and champion the use of learning technologies to support scalable, engaging, and accessible learning experiences.

This role reports to the Head of Learning and Development and will be working collaboratively with the L&D team, wider People team and stakeholders across the business.

Key Responsibilities:

• Design and Development: Create engaging and accessible digital learning content using tools such as Articulate Rise/Storyline and Adobe Captivate.
• Innovation in Learning: Leverage emerging technologies, including AI and VR, to design impactful learning experiences that enhance employee capability.
• Content Transformation: Convert traditional face-to-face training into effective digital or blended learning solutions.
• LMS Management: Oversee the day-to-day operations of the Learning Management System (LMS), ensuring seamless functionality and user experience.
• Systems & Integration: Coordinate with internal teams and external suppliers to manage system upgrades, data integrity, and platform integrations.
• Project Leadership: Lead or support end-to-end digital learning projects, managing timelines, resources, and stakeholder collaboration.
• Analytics & Evaluation: Use data and analytics tools to monitor engagement, track learning effectiveness, and generate actionable insights.
• Stakeholder Collaboration: Work closely with the L&D team, HR, and business stakeholders to ensure learning solutions align with organisational goals.

Required Skills & Qualifications:

• Proven experience in designing and delivering digital learning solutions.
• Advanced knowledge of authoring tools (e.g., Articulate, Canva, Vyond,).
• Proficiency in managing LMS platforms.
• Strong project management and stakeholder engagement skills.
• Familiarity with SCORM/xAPI standards and digital accessibility requirements.
• High level of proficiency with Microsoft Office Outlook, Word, Excel, Power Point
• Knowledge of adult learning theory and instructional design principles.

Personal Attributes

• Creative and innovative thinker with a learner-centric mindset.
• Strong collaborator who can influence across teams and functions.
• Detail-oriented, organised, and adaptable to change.
• Passionate about continuous learning and digital innovation.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Facilities Services, IT Services and IT Consulting, and Business Consulting and Services

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