Instructional Design & Digital Learning Specialist

Joblogic Service Management Software; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading field service management software provider seeks an Instructional Design & Digital Learning Specialist in Birmingham. This hybrid role involves designing and delivering high-quality digital learning experiences for internal training and customer-facing content. The ideal candidate will have a strong background in instructional design, creativity, and a passion for enhancing learning outcomes. Join a growing company where your contributions will shape the future of learning.

Benefits

Flexible hybrid working model

Competitive salary

Opportunity to shape learning culture

Qualifications

• Proven experience in instructional learning design and digital learning.
• Strong command of Articulate 360 and Adobe tools.
• Excellent verbal and written communication skills in English.

Responsibilities

• Design and develop digital learning content using various tools.
• Apply learning theory to create meaningful learning experiences.
• Collaborate across departments to align learning content with operational workflows.

Skills

Instructional design

Digital learning

Collaboration

Problem-solving

Attention to detail

Education

Experience in learning design or L&D content development

Tools

Articulate 360

Adobe Captivate

Video editing tools

Job description

Instructional Design & Digital Learning Specialist

Instructional Design & Digital Learning Specialist

Direct message the job poster from Joblogic Service Management Software

Senior Talent Acquisition | Business Growth, SAAS

Location: Birmingham, UK (Hybrid Role)

Salary: Competitive, based on experience

Job Type: Full-Time

Company Overview:

Join Joblogic, the UK’s leading field service management software provider, where innovation meets real-world training needs. Our platform empowers engineers, office teams, and facilities professionals across HVAC, plumbing, fire & security, and more, and as we continue to scale, our Learning & Development function is evolving to match.

This is an exciting opportunity for a motivated learning designer with both technical flair and creative thinking. If you’re passionate about crafting engaging digital experiences and enjoy having a hand in shaping how learning is done, this could be the role for you.

Role Overview:

We’re looking for a skilled and creative individual to design and deliver high-quality digital learning across Joblogic’s internal employee training pathways, along with customer facing content. Combining instructional design best practice with hands-on digital development, you'll play a pivotal role in developing impactful learning that supports both onboarding and skill-based learning progression.

This is a role with scope, ideal for someone who thrives when given the space to take ownership, contribute ideas, and influence how learning is built and scaled across a growing organisation.

Key Responsibilities:

• Design and Develop digital learning content using tools such as Articulate Rise, Storyline, Adobe Captivate, or similar.
• Apply Learning Theory to shape meaningful learning experiences across a variety of delivery formats: microlearning, video, scenario-based, and more.
• Shape Learning Journeys through structured, engaging instructional design, based on business needs, stakeholder input, and learner feedback.
• Collaborate across departments to understand training requirements and align learning content with real operational workflows.
• Deliver Content at Scale by producing modular, reusable learning assets that support both internal training and future customer-facing education, that focus on learning in the flow of work.
• Support Continuous Improvement by testing, iterating, and gathering feedback on learning experiences to enhance outcomes.
• Champion Best Practice in instructional design and digital learning, staying current with evolving tools, methods, and learner preferences.

Requirements:

• Proven experience in instructional learning design, digital learning, or L&D content development role.
• Brings a strong command of Articulate 360 and Adobe tools, with the ability to create polished, professional digital learning experiences.
• Strong understanding of instructional design principles (e.g. Blooms Taxonomy or similar) and experience working with storyboards and learning wireframes.
• Excellent verbal and written communication skills in English.
• Ability to collaborate effectively with various stakeholders and meet tight project deadlines.
• Strong problem-solving skills and attention to detail.
• Experience with video-based learning tools such as Synthesia or similar platforms.
• Video editing skills using Camatasia or Adobe tools.
• Experience working with field service management software (e.g. Joblogic or similar).
• Knowledge of SCORM, xAPI, and LMS integration.

Why Join Us?

• Help shape the future of Joblogic’s learning culture, from onboarding to role-based upskilling.
• Play a key role in building scalable, relevant learning solutions that drive real outcomes.
• Work in a growing tech-led company where ideas and ownership are valued.
• Enjoy a flexible hybrid working model, competitive salary, and the chance to make a genuine impact.

If you’re ready to bring structure, creativity, and purpose to digital learning at Joblogic, we’d love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Software Development

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