Digital Learning Officer INTERNAL

NWSSP Legal & Risk Services; Nantgarw; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

NHS Wales Shared Services Partnership (NWSSP) is seeking a Digital Learning Support post to develop and maintain digital learning resources for NHS Wales. You will work with Subject Matter Leads to create e-learning content and provide LMS support for multiple user groups.

The role involves coordinating training delivery, maintaining documentation, and assisting in the deployment of new digital learning initiatives across the service.

Qualifications

• Experience in e-learning design and delivery.
• Delivery of training for IT or web resources.
• Ability to learn new IT systems quickly and maintain knowledge.

Responsibilities

• Support and project manage the Digital Learning resources for NHS Wales.
• Liaise with Subject Leads on clinical and non-clinical content.
• Develop documentation to support use of digital resources and LMS.

Skills

eLearning

Train the Trainer

IT systems

Stakeholder liaison

Project coordination

Tools

Learning Management System

Job description

If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -

Our "Benefits" video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP: https://youtu.be/zX3x046SDhg

The "Tops Tips - Be Yourself" video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES SHARED SERVICES PARTNERSHIP

This is an exciting opportunity to work with Digital Learning Wales, which is a small dynamic team. The team are responsible for the development of digital resources within NHS Wales. The postholder will work with Subject Matter Leads in the development of clinical and non-clinical digital resources. You will assist in the maintenance of 2 learning management systems that are in use for NHS and Public Sector Wales. The postholder will liaise with users to support the use of digital learning resources.

This post is fixed term until 31st March 2027 due to meet the needs of the service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

This will involve supporting and project managing, co-ordinating, developing, promoting and delivering the Digital Learning resources for NHS Wales. This will include elearning design and maintenance. Liaising with a variety of Subject Leads on both clinical and non-clinical content. Development of documentation to support the use of digital resources and learning management systems. Supporting users and Subject Leads on technical queries involving elearning and making recommendations on the user of digital resources and learning management systems.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Detailed Job Description And Main Responsibilities

• Develop and maintain relationships with all levels of NHS Staff and external parties i.e. Universities, Primary Care, 3rd sector, Welsh Government and Local Authorities, providing them with training, advice and support.
• Learn new IT systems quickly and maintain that knowledge. Maintain up to date knowledge and research on the developments in technology based solutions and make recommendations and where appropriate, implement the most appropriate solutions for the business
• Extensive liaison with technology experts internally and externally, UK Wide
• Represent NWSSP at internal and external meetings as required by the Digital Learning Manager.
• The post holder will attend, on a regular basis, various group to advise on the process for e learning development, support and delivery.
• Attend various Conferences, Workshops, Presentations and formal launches for the Digital Learner Strategy.
• The postholder must have e Learning and Train the Trainer delivery skills qualification with experience of delivering IT or web training or equivalent
• Cascade training to trainers in the field who support Digital Learning services.
• The postholder will provide training and delivery as and when, to NHS staff to ensure their competence in the use of systems as required. There will also be a requirement to train external organisations as a part of an income generation scheme