Digital Learning Designer for SaaS Customers

Iris Software, Inc.; United Kingdom; Remote; GBP 38,000 - 52,000; Full time

Job summary

IRIS Software Group is seeking Content Designers / Digital Learning Designers to craft clear, practical digital learning for our customers.

You’ll partner with Product Owners, SMEs and customer-facing teams to understand what customers need to learn and turn that into online courses, instructional copy, audio/video scripts, and quick guides. Experience with Articulate Rise, Storyline or Camtasia is helpful.

Qualifications

• Experience creating digital learning, customer education, software training, enablement, instructional or support content.
• Experience explaining software, systems or technical processes in a simple and useful way.
• Experience working with customers, users, Product Owners, SMEs or technical experts to understand a subject before creating content.
• Confidence asking probing questions and following up on answers rather than simply working from a fixed brief.
• The ability to understand what problem a product or feature solves for the customer.
• A customer-focused mindset, with an understanding that learning should help users adopt products, use them confidently and get ongoing value from them.
• Strong written communication skills and the ability to make complex information clear.
• A proactive, curious approach to learning unfamiliar products and tools.
• Strong organisation skills and the ability to manage several pieces of content at once.
• Confidence building relationships with stakeholders across different teams.
• A willingness to receive feedback and improve your work.
• Experience with external software/SaaS customers would be particularly relevant.

Responsibilities

• Conduct discovery with Product Owners, SMEs and customers to understand product aims.
• Translate information into clear, practical digital learning.
• Create online courses and learning pathways.
• Write clear instructional copy and scripts for audio/video.
• Produce screenshots, screencasts and short videos.
• Create knowledge checks, quizzes and assessments.
• Develop step-by-step guides and supporting materials.
• Keep content accurate as products change and incorporate learner feedback.
• Collaborate with teams to establish shared content standards.
• Explore AI-assisted tools to improve content workflows.

Skills

Digital learning design

Customer education

Software training

Enablement

Instructional design

Content creation

Tools

Articulate Rise

Articulate Storyline

Camtasia

Learning Management Systems

Video tools

AI-assisted content creation

Job description

IRIS Software Group is seeking Content Designers / Digital Learning Designers to craft clear, practical digital learning for our customers.

You’ll partner with Product Owners, SMEs and customer-facing teams to understand what customers need to learn and turn that into online courses, instructional copy, audio/video scripts, and quick guides. Experience with Articulate Rise, Storyline or Camtasia is helpful.