Digital Learning Designer

Financial Ombudsman Service; Coventry; Hybrid; GBP 43,000 - 50,000; Full time

Job summary

A leading organization in Coventry is seeking a Digital Learning Designer to create engaging digital learning experiences. This role involves collaboration with various stakeholders and the application of instructional design principles. The successful candidate will manage projects and ensure high-quality delivery while staying updated on digital learning trends.

Benefits

25 days holiday entitlement

Generous pension

Private medical insurance

Employee Assistance Programme

Fully equipped on-site gym

Qualifications

• Experience in Digital Design and development.
• Ability to use digital learning authoring tools.

Responsibilities

• Designing and developing digital learning solutions.
• Managing multiple digital learning projects simultaneously.

Skills

Digital Design

Agile

Creative Thinking

UX/UI Design

Tools

Elucidat

Articulate Storyline

Camtasia

Vyond

Adobe Suite

Job description

Digital Learning Designer page is loaded

Digital Learning Designer

Apply locations Coventry - Friargate Building London - Exchange Tower posted on Posted 3 Days Ago time left to apply End Date: May 29, 2025 (10 days left to apply) job requisition id JR-02423

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Digital Learning Designer

We are seeking a creative and innovative Digital Learning Designer to join our team. You will be responsible for designing, developing and delivering engaging digital learning experiences for our employees.

Contract: 12 month FTC

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: Circa £43,000 (London wage)

Reporting to: Talent Development Manger

Coventry or London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As a Digital Learning Designer, you will collaborate with subject matter experts, stakeholders, and colleagues to design, develop and deliver engaging and effective digital learning solutions for various internal audiences and platforms.

You’ll work across all aspects of L&D in collaboration with the L&D Partners and Strategic People Partners.

The key to success in this role is to apply instructional design principles, learning theories and best practice to create learner centric and outcome-oriented digital learning experiences, such as aligning the content with the learners needs, preferences, and goals, using active learning strategies, providing feedback and reinforcement.

Key responsibilities

• Designing, developing, and evaluating fitting digital or hybrid learning solutions across all areas of the organisation
• Collaborating with internal subject matter experts, stakeholders, and colleagues to conduct training needs analysis, define learning objectives and evaluate learning outcomes, using methods such as interview, surveys, focus groups and tests
• Working closely with and advising the Learning Partners about effective digital learning wraparounds. Then creating engaging content as required to support the learning aim/outcomes
• Managing multiple digital learning projects simultaneously, ensuring timely delivery, quality standards and budget compliance, using project management tools and methodologies such as agile or scrum, and communicating effectively with the project team and stakeholders
• Managing external partnerships including working with external suppliers to build access to best-in-class L&D products and services
• Supporting with the procuring & tendering process for all digitally related contracts/systems
• Keeping your knowledge up to date of our customer journey in order to build relevant content and delivery platforms for our case handling area
• Staying up to date on the latest trends and innovations in digital learning and technology and continuously exploring new ways to enhance the learning experience, such as microlearning, adaptive learning, artificial intelligence, and gamification.
• Managing the learning & journeys module within Workday to ensure a suitable customer experience during use. You will be expected to become a workday SME.
• Generating, interpreting, and presenting digital learning analytics to stakeholders, informing, and recommending areas of improvement
• Continuously ensuring all our internal digital learning content is updated to capitalise on of the latest learning trends, using 5di process or similar strategies

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Experience of Digital Design and development.
• Ability to use digital learning authoring tools and understanding their capabilities such as Elucidat, Articulate storyline, Camtasia, Vyond, Adobe suite
• Previous digital learning content using storyboards and various digital tools
• Working to deadlines, with awareness of Agile or Scrum methodologies
• Experience with content authoring storyboarding: Creating storyboards or porotypes to visualise the flow and structure of the e-learning modules

Desirable Criteria

We would also like you to have the following skills:

• Creative and innovative with a passion for generating new ideas and challenging the status quo
• Being solutions oriented, persistent and determined
• Working in an efficient and resilient manner and taking personal accountability for high standards of delivery
• Good understanding of UX/UI design

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7
• Extensive Well-being resources including on-site therapists
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our Coventry office is located 2 minutes walk from the train station
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Apply by uploading a current CV, and if you wish, there is a option to leave a supporting statement
• Successful candidates will be invited to a call with a member of the Talent Acquisition team

Important notice on application submissions:

We value authentic, personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application will be withdrawn from consideration.

Applications need to be submitted by 11.59 on Wednesday 28th May 2025

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome internal applications, to apply you must of passed probation and have no live development plans in place

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [e-mail] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!

About Us

Who we are…

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion .

We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.