Digital Learning Administrator

RCPCH; Greater London; Hybrid; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Hybrid working - London office/remote

Flexible hybrid working environment

0.7 FTE (24.5 hours per week)

Excellent benefits

Job summary

RCPCH in London is seeking a Digital Learning Administrator to support our digital learning platforms, webinars and online courses. This 0.7 FTE, part-time role focuses on accurate data, learner records and first-line user support.

You will work across LMS, ePortfolio, webinar platforms and WordPress, ensuring GDPR compliance, timely reporting and high-quality customer service for members and stakeholders.

Hybrid working with 40% office, 60% remote; 24.5 hours per week; excellent benefits.

Qualifications

• Excellent administration skills.
• Excellent written and verbal communication skills.
• Outstanding attention to detail and consistently high standards of accuracy.
• Strong problem-solving skills and the ability to understand and resolve complex issues.
• Strong experience and knowledge of Microsoft applications (Word, Excel, Outlook, PowerPoint) and database applications.
• Experience in a team administration role.
• Ability to handle confidential and sensitive information appropriately.

Responsibilities

• Administering and maintaining digital learning platforms and systems (LMS, ePortfolio, webinar, website).
• Ensuring learner records, content and system data are accurate and secure.
• Providing first-line support to members, learners, faculty and stakeholders.
• Supporting patient feedback processes, including accounts, event setup and submissions.
• Coordinating webinars and online courses, including registrations and attendance monitoring.
• Facilitating online learning events using virtual delivery platforms.
• Producing reports on learner usage, engagement and completion.

Skills

Administrative excellence

Written and verbal communication

Attention to detail

Problem solving

MS Office suite + databases

Team administration

Confidential data handling

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Database applications

Job description

Digital Learning Administrator

£22,733.90 per annum (£32,477 full‑time equivalent) plus excellent benefits

London WC1 and home‑based

24.5 hours per week, part‑time

Permanent

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised, proactive and customer‑focused Digital Learning Administrator to provide high‑quality administrative and operational support across our digital learning and professional development activities.

Working within the Education and Professional Development (EPD) team, you will play a key role in supporting RCPCH Learning, helping to ensure our digital learning platforms, webinars, online events and educational services run smoothly and provide an excellent experience for members, learners, faculty and stakeholders.

This is an excellent opportunity for an experienced administrator who is confident working with digital systems and enjoys providing high‑quality support to a wide range of users. You will work across learning management systems, ePortfolio systems, webinar platforms and website content management systems, while also supporting learner engagement, reporting, communications and service improvement.

Key responsibilities include:

• Administering and maintaining digital learning platforms and systems, including learning management, ePortfolio, webinar and website systems
• Ensuring learner records, educational content and system data are accurate, current and securely maintained
• Providing first‑line support to members, learners, faculty and stakeholders, responding promptly and professionally to enquiries
• Supporting the administration of the patient feedback process, including user accounts, event setup, learner records and assessment feedback submissions
• Coordinating webinars, virtual learning events and online courses, including registrations, delegate communications, faculty support and attendance monitoring
• Facilitating online learning events using the College’s virtual delivery and event management platforms
• Producing reports on learner usage, engagement, attendance and completion, and supporting data cleansing and record management
• Maintaining confidentiality and ensuring learner and organisational data is handled in accordance with GDPR and College policies
• Supporting the development, testing and continuous improvement of digital learning services and systems
• Processing purchase orders, invoices, expenses and other financial administration in line with College procedures
• Supporting procurement activity, including obtaining supplier quotes where required

Essential skills and experience include:

• Excellent administration skills
• Excellent written and verbal communication skills
• Outstanding attention to detail and consistently high standards of accuracy
• Strong problem‑solving skills and the ability to understand and resolve complex issues
• Strong experience and knowledge of Microsoft applications, including Word, Excel, Outlook and PowerPoint, together with database applications
• Experience working in a team administration role
• Ability to handle confidential and sensitive information appropriately

Desirable:

• Experience working within an education, training or professional development environment
• Experience using online delegate management systems and learning management systems
• Experience administering ePortfolios, learning management systems, video editing tools or WordPress
• Experience working in the education and/or health sector

The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in supporting paediatricians through high‑quality education, training and professional development. Our digital learning services are an important part of how we provide accessible, flexible and engaging learning opportunities to our members and wider professional community.

Our values – Include, Influence, Innovate and Inspire – are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under‑represented at this level of the organisation.

We offer a flexible and modern hybrid working environment, with this role working 40% from the London office and 60% remotely. The role is offered at 0.7 FTE (24.5 hours per week).

The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks.