Digital Learning Account Manager

Jobtailor; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jobtailor in London is seeking a results-driven client account manager specialized in digital learning sales. You will identify opportunities, build trusted relationships with client stakeholders, and shape learning solutions that deliver measurable value.

Collaborating with sales, proposition, pre-sales and delivery teams, you'll manage account growth plans, maintain a healthy pipeline, and use data to inform strategy and improve offerings.

Qualifications

• Proven sales experience in a digital learning environment.
• Experience building and managing relationships with client stakeholders.
• Consultative approach to diagnose learning needs and turn them into opportunities.
• Strong commercial awareness, including scope, pricing and margin considerations.
• Understanding of digital learning design and content solutions.
• Experience working collaboratively across teams to coordinate inputs and deliver aligned outcomes.
• Ability to manage pipeline activity with data quality and visibility.

Responsibilities

• Identify digital learning opportunities with existing and new customers to grow revenue.
• Build trusted relationships with client stakeholders and shape learning solutions.
• Work with sales, proposition, pre-sales and delivery teams on high-quality digital learning content.
• Create and manage account growth plans with a clear pipeline from discussion to close.
• Use client feedback and market insight to inform account strategy.
• Keep account, pipeline and governance information accurate for decision-making.

Skills

Proven sales experience

Relationship management

Consultative selling

Commercial awareness

Digital learning design

Cross-team collaboration

Pipeline management

Job description

Responsibilities

• Identify digital learning opportunities with existing and new customers that deliver value for clients and support revenue and margin growth
• Build trusted relationships with client stakeholders, understanding their priorities and helping shape solutions that meet their learning needs
• Work closely with sales, proposition, pre-sales and delivery teams to develop high-quality digital learning and content solutions
• Create and manage account growth plans, maintaining a clear pipeline of opportunities from initial discussion through to successful close
• Use client feedback, market insight and performance data to inform account strategy and identify new ways to improve our offer
• Keep account, pipeline and governance information accurate, supporting strong decision-making and a professional client experience

Requirements

• Proven sales experience in digital learning environment
• Experience building and managing relationships with a range of client stakeholders, including the ability to influence and challenge constructively
• A consultative approach, with the ability to diagnose learning needs and turn them into clear opportunities or briefs
• Strong commercial awareness, including the ability to assess scope, pricing and margin considerations
• Understanding of digital learning design and content solutions, with the ability to shape scalable learning propositions
• Experience working collaboratively across teams to coordinate inputs and deliver aligned outcomes
• Ability to manage pipeline activity and forecasting with a strong focus on data quality and visibility

Core Competencies

Demonstrates expertise in identifying digital learning opportunities and building trusted relationships with clients to deliver tailored solutions. Proficient in managing account growth, pipeline activity, and leveraging data insights to enhance offerings and drive revenue.