Digital Key Account Manager - 12 Month Fixed Term Contract

Rituals Cosmetics UK and Ireland; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Rituals Cosmetics UK and Ireland is seeking a Key Account Manager for a 12 Month Fixed Term Contract at our London Head Office to manage a portfolio of Wholesale accounts, focusing on Pure Players and driving sales growth.

You will build strong relationships with key retail partners, optimise online presence, and collaborate with internal teams to execute campaigns, monitor performance and forecast stock. The role requires resilience, strategic thinking and strong communication.

Qualifications

• Experience with Pure Player accounts is advantageous.
• Experience driving online visibility, conversions and sales growth.
• Excellent written and verbal communication at all levels.
• Structured, analytical and detail-oriented with strong organisation.

Responsibilities

• Manage a portfolio of Pure Player accounts delivering retail sales and growth targets.
• Act as primary day-to-day contact for commercial and operational matters with key retail partners.
• Optimise online visibility and brand presentation across partner sites.
• Collaborate with partners to execute campaigns and marketing activities.
• Monitor account performance through sales, stock and digital metrics.
• Support trade marketing and commercial calendar planning.
• Ensure product listings and digital assets are accurate and up to date.
• Work with Supply Chain, Finance, Marketing and Head Office to execute plans.
• Forecast stock levels and communicate with partners.
• Prepare and present account performance updates and recommendations.

Skills

Pure Player experience

Job description

Location: London Head Office

Reporting to: Senior Key Account Manager

We are looking for a Key Account Manager on a 12 Month Fixed Term Contract basis to join our London Head Office team here at Rituals and manage a portfolio of Wholesale accounts, focusing on Pure Players; driving sales growth, managing key retailer partnerships, executing marketing plans and ensuring best-in-class brand representation with our Wholesale partners at Rituals.

Key Responsibilities:

• Manage a portfolio of Pure Player accounts, delivering retail sales, sell-in and growth targets.


• Build strong relationships with key retail partners, acting as the primary day-to-day contact for commercial and operational matters.


• Optimise Rituals' online visibility, findability and brand presentation across partner websites through effective digital merchandising and content management.


• Collaborate with partners to execute campaigns, site events and marketing activities in line with local and global brand priorities.


• Monitor account performance through regular analysis of sales, stock levels and key digital metrics, identifying opportunities and risks.


• Support the planning and delivery of trade marketing and commercial calendars.


• Ensure product listings, content and digital assets are accurate, complete and maintained to a high standard.


• Work closely with internal stakeholders across Supply Chain, Finance, Marketing, Digital and Head Office teams to ensure seamless execution of account plans.


• Maintain healthy stock levels through regular forecasting, sell-in and sell-out analysis, and proactive communication with partners.


• Prepare and present regular account performance updates, recommendations, and action plans.

Bring all of you

• Prior relevant experience with Pure Player accounts is advantageous.


• Good experience in achieving online excellence, utilising organic and paid tools to drive visibility, conversion and sales growth.


• Excellent communication skills both externally and at all levels within the company, both written and verbal.


• Willing to adapt, take on new challenges and continually improve.


• Shows ambition to drive initiatives and change to achieve company targets.


• Structured and business-driven approach, with strong organisational skills and the ability to manage multiple priorities.


• Strong analytical and problem-solving skills, with confidence using sales, stock and performance data to identify opportunities and risks.


• Team player with a positive can-do attitude and hands-on mentality.


• Highly detail-oriented with strong multi-tasking, time management and project management skills