Digital & IT Senior Analyst

Randstad Technologies Recruitment; Loughborough; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Digital & IT Senior Analyst to lead IT projects and deliver scalable solutions in a manufacturing environment. This role emphasizes strategic thinking and technical expertise, requiring 5+ years of experience in IT. You'll be responsible for analyzing business needs, providing advanced support using ServiceNow, and ensuring outstanding customer service. If you're proactive and detail-oriented, this is your chance to make a significant impact in a dynamic team setting.

Qualifications

• 5+ years' experience in IT, including project management.
• Strong technical expertise in IT infrastructure and digital projects.

Responsibilities

• Lead IT infrastructure and digital projects.
• Analyze business processes and develop tech strategies.

Skills

Project Management

Communication Skills

Problem-Solving

Customer Service

Education

Bachelor's Degree in IT

ITIL Certification

Microsoft Certification

CompTIA Certification

Tools

ServiceNow

Job description

We're hiring a Digital & IT Senior Analyst with strong technical expertise and a strategic mindset. This role goes beyond ticket resolution, it's about leading IT projects, analyzing business needs, and delivering smart, scalable solutions in a manufacturing environment.

Role: Senior IT Analyst
Experience: 5+ years
Location: Loughborough
Working Days: 5 days/week in office
Duration: Permanent (should be eligible for BPSS clearance)

What You'll Do:

• Lead IT infrastructure and digital projects
• Analyze business processes and develop tech strategies
• Provide advanced support using ServiceNow and ITIL best practices
• Deliver outstanding customer service and user training
• Work closely with teams to implement solutions that drive results

What You Bring:

• Degree or relevant IT certifications
• 4+ years' IT experience, including project management
• Strong communication, problem-solving, and customer service skills
• Experience with ServiceNow and in manufacturing environments
• Proactive, detail-oriented, and strategic thinker
• Bachelor's degree in IT, Computer Science, or relevant certifications (e.g., ITIL, Microsoft, CompTIA)

If you're ready to take your skills to the next level and make a difference in a dynamic environment, we want to hear from you! Apply now or send your CV to sharmistha. .co .uk

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.