Digital IT Apprentice

Port of Dover; Dover; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

5 weeks annual leave + bank holidays

Generous contributory pension scheme

Employee assistance programme

3rd party discounts

Benefits and reward platform

Free Parking

Job summary

The Port of Dover invites applications for a Digital Apprentice eager to start a career in IT and Digital Services. This Level 3 apprenticeship lasts 16 months plus end point assessment, combining formal learning with real-work experience across IT Operations, Business Systems, Development and Digital Project delivery.

You'll gain hands-on exposure to Microsoft 365, AI tools, automation and modern workplace technologies while supporting colleagues and contributing to digital projects and

Qualifications

• GCSEs including English and Maths at grade 4/C or above.
• Genuine interest in Information Technology and emerging technologies.
• Strong enthusiasm for learning and developing new skills.
• Good problem-solving and analytical abilities.
• Comfortable using digital tools and technology.
• Strong communication and teamwork skills.
• Interest in AI and how tech can improve the workplace.
• Awareness of cyber security and responsible technology use.

Responsibilities

• Provide first-line IT support to colleagues and resolve technical issues.
• Support the administration and maintenance of Microsoft 365 and business systems.
• Develop practical experience with AI and automation technologies.
• Assist with testing, implementation and support of new systems.
• Contribute to digital transformation and business improvement projects.
• Create user guides, knowledge articles and training materials.
• Help manage IT assets and technology equipment throughout their lifecycle.
• Develop knowledge of cyber security and information governance.
• Collaborate with colleagues and stakeholders across the organisation.

Skills

Problem solving

Analytical thinking

Communication skills

Teamwork

Learning mindset

Interest in AI

Education

GCSEs (English & Maths)

Tools

Microsoft 365

AI tools familiarity

Basic software development understanding

Job description

Launch Your Career in Digital & Technology at the Port of Dover

Are you passionate about technology, curious about Artificial Intelligence, and eager to build a career in IT and Digital Services? The Port of Dover is looking for a motivated and enthusiastic Digital Apprentice to join our IT team. This is an exciting opportunity to gain hands‑on experience while working towards a recognised apprenticeship qualification, developing valuable skills across IT Operations, Business Systems, Software Development and Digital Project Delivery. As a Digital Apprentice, you'll combine formal learning with practical workplace experience, working alongside experienced professionals and supporting technologies that enable our people and business to operate effectively, securely and efficiently. This role is perfect for someone who enjoys problem solving, learning new technologies and wants to be at the forefront of digital innovation, including Artificial Intelligence, automation and Microsoft's modern workplace technologies.

This is a Level 3 apprenticeship and the expected duration is 16 months plus end point assessment.

What You'll Be Doing

During your apprenticeship, you'll have the opportunity to:

• Participate in a structured apprenticeship programme combining learning with real-world experience.
• Gain exposure to multiple technology disciplines including IT Operations, Business Systems and Development.
• Provide first-line IT support to colleagues, helping resolve technical issues and service requests.
• Support the administration and maintenance of Microsoft 365, SaaS applications and business systems.
• Develop practical experience using Microsoft Copilot, Artificial Intelligence and automation technologies.
• Assist with the testing, implementation and support of new systems and technology enhancements.
• Contribute to digital transformation and business improvement projects.
• Create user guides, knowledge articles and training materials.
• Help manage IT assets and technology equipment throughout their lifecycle.
• Develop knowledge of cyber security, information governance and data protection.
• Work collaboratively with colleagues and stakeholders across the organisation.
• Continuously develop your skills through mentoring, training and professional development opportunities.

What We're Looking For

Essential

• GCSEs (or equivalent) including English and Mathematics at Grade 4/C or above.
• A genuine interest in Information Technology, Digital Services and emerging technologies.
• Strong enthusiasm for learning and developing new skills.
• Good problem-solving and analytical abilities.
• Comfortable using digital tools and technology.
• Strong communication and teamwork skills.
• Ability to manage priorities and work effectively in a busy environment.
• An interest in Artificial Intelligence and how technology can improve the workplace.
• Awareness of the importance of cyber security and responsible technology use.

Desirable

• Experience using Microsoft 365 applications such as Outlook, Word, Excel, PowerPoint and Teams.
• Awareness of AI tools such as Microsoft Copilot, ChatGPT or similar technologies.
• Basic understanding of software, applications or website development.
• Previous experience in a customer service, technology or support environment.

What You'll Gain

This apprenticeship offers a unique opportunity to:

• Gain experience across multiple technology disciplines
• Work with modern Microsoft technologies and AI tools
• Learn from experienced IT and Digital professionals
• Develop skills in Microsoft 365, cloud technologies, automation and digital transformation
• Build practical experience supporting real business systems and users
• Contribute to meaningful projects that help shape the future of the Port of Dover
• Achieve a recognised apprenticeship qualification
• Create a strong foundation for a long-term career in Digital and Technology

Our Values

At the Port of Dover, we're committed to creating a workplace built on integrity, respect, collaboration and continuous improvement. We're looking for someone who shares our enthusiasm for innovation, embraces learning opportunities and enjoys working as part of a team. If you're ready to start your technology career and play a role in shaping the digital future of one of the UK's most important ports, we'd love to hear from you.

• Working within a verydiverse multi-disciplinedenvironment
• Exciting place to work
• Working with a fantasticteam
• You will have your ownmentor that will help you inachieving your goals
• You will have your owntraining plan to grow yourown skills set

Plus

• 5 weeks annual leave + bank holidays (pro rata)
• Generous contributory pension scheme
• Employee assistance programme
• 3rd party discounts
• Benefits and reward platform
• Free Parking

Hours of work: Monday – Friday 37.5 per week
Salary: £16,575p/a

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years) and there will be a pre-employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.

Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.

All applications are reviewed by our team — we do not use AI for screening.

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