Digital Development Apprentice

Derby City Council; East Midlands; On-site; GBP 16,000 - 19,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

LGPS pension

Career development opportunities

Job summary

Derby City Council is offering a Digital Development Apprentice role within its Digital Development Team. The apprentice will contribute to AI and automation projects, assist in delivering digital services, and gain practical experience across governance and customer-focused digital initiatives.

The position runs for 21 months as a Level 3 IT Solutions Technician apprenticeship, with hybrid working options where applicable and a strong emphasis on learning and professional development.

Qualifications

• GCSE English and Maths at grade 4/C or above (or equivalent).
• Interest in technology, AI and digital innovation.
• Organised, motivated and eager to learn.
• Excellent communication and interpersonal skills.
• Enjoys working collaboratively with others.
• Commitment to providing excellent customer service.

Responsibilities

• Support digital development, automation and AI initiatives across the Council.
• Assist with planning, coordination and administration of digital projects.
• Provide first-line support for digital and AI services.
• Carry out QA checks on Microsoft Forms and other digital solutions.
• Create guidance, training materials and user documentation.
• Support testing activities and identify opportunities for service improvement.
• Collaborate with colleagues to improve digital services and customer experiences.
• Support stakeholder engagement and project communications.
• Develop business process documentation and workflow diagrams.
• Complete apprenticeship learning activities and apply knowledge at work.

Skills

Interest in technology

Organised & eager to learn

Excellent communication

Collaborative teamwork

Attention to detail

Microsoft 365 proficiency

Customer service focus

Education

GCSE English 4/C or above

GCSE Maths 4/C or above

Tools

Microsoft Forms

Power Platform

Job description

Job Title: Digital Development Apprentice

Apprenticeship: Level 3 IT Solutions Technician (ST0505)

Salary: Apprentice rate - £17,710.89 a year

Location: The Council House

Hours: 37 hours a week

Closing Date: 27/08/2026

Contract Type: Fixed Term, 21 months

Job Category/Type: ICT

Key Responsibilities

• Supporting digital development, automation and AI initiatives across the Council.
• Assisting with the planning, coordination and administration of digital projects.
• Providing first-line support for digital and AI services.
• Carrying out quality assurance checks on Microsoft Forms and other digital solutions.
• Creating guidance, training materials and user documentation.
• Supporting testing activities and helping identify opportunities for service improvement.
• Working with colleagues across the Council to improve digital services and customer experiences.
• Supporting stakeholder engagement and project communications.
• Developing business process documentation and workflow diagrams.
• Completing apprenticeship learning activities and applying your knowledge in the workplace.

Essential Skills and Experience

• Has an interest in technology, AI and digital innovation.
• Is organised, motivated and eager to learn.
• Has excellent communication and interpersonal skills.
• Enjoys working collaboratively with others.
• Has good attention to detail and problem-solving abilities.
• Is confident using Microsoft 365 applications such as Outlook, Word, Excel and Teams.
• Is committed to providing excellent customer service.
• GCSE English Grade 4/C or above (or equivalent).
• GCSE Maths Grade 4/C or above (or equivalent).

Desirable Skills and Experience

• Relevant ICT qualification.
• Experience of volunteering, team activities, or projects.
• Knowledge of Microsoft Forms, Power Platform or similar digital tools.

Benefits and Outcomes

You’ll be joining a progressive and innovative Digital Development Team that is helping shape the future of digital services in Derby. From AI-powered services and automation solutions to digital transformation projects, you’ll gain valuable experience working on meaningful initiatives that benefit both colleagues and residents. This apprenticeship provides a fantastic foundation for a career in digital development, business analysis, project support, automation or technology delivery.

Who We Are

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer You

• Flexible work/life balance scheme
• Hybrid working (depending on contract)
• Modern office environment
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards - retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

Equality, Diversity & Inclusion

Equality, Diversity & Inclusion We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

Important Information Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

We reserve the right to close the advert once sufficient applications have been received.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.