Digital innovation, insight and transformation manager

TN United Kingdom; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a strategic Digital Innovation Lead to drive eCommerce growth and transformation. This dynamic role involves collaborating with senior stakeholders to enhance operations and customer experience through innovative solutions. The ideal candidate will possess extensive experience in eCommerce, project management, and data analysis, thriving in a fast-paced environment. With a focus on autonomy and responsibility, this position offers the chance to significantly impact a growing business area while enjoying a hybrid working model. If you're passionate about retail and making a difference, this opportunity is for you.

Benefits

50% staff discount

25% discount for family and friends

hybrid working model

Qualifications

• 5+ years of experience in eCommerce operations or transformation roles.
• Strong data analysis skills with advanced knowledge of MS Excel and/or SQL.

Responsibilities

• Accelerate digital-first initiatives from inception to implementation.
• Develop and manage project plans, timelines, and budgets for change initiatives.

Skills

eCommerce operations

project management

data analysis

MS Excel

SQL

problem-solving

stakeholder communication

strategic change

Job description

Role Overview
Mountain Warehouse's eCommerce business is a high-growth, international operation that significantly contributes to total group revenue via direct-to-consumer websites, third-party marketplaces, and digital concessions. We’re looking for a highly organized and strategic Digital Innovation, Insight, and Transformation Lead to play a critical role in scaling our online business.

The successful candidate will have a hands-on role delivering our eCommerce expansion strategy by supporting new, innovative ways to drive profitable growth, streamline operations, and enhance customer experience.

This role is suited for a structured thinker capable of delivering across a wide range of tasks under tight deadlines. It offers varied responsibilities and autonomy in a growing business area.

This is a fantastic opportunity for a hands-on, commercially-focused professional to take on responsibility and make a significant impact.

Key Responsibilities

• Accelerate cross-team digital initiatives from inception to implementation
• Partner with senior stakeholders to assess processes, identify gaps, and design improved workflows and systems
• Shape thinking in new business areas by assessing risks, benefits, and competitive dynamics
• Develop and manage project plans, timelines, budgets, and success metrics
• Drive performance improvements through data insights, continuous improvement, and cross-functional collaboration
• Build effective relationships with internal and external stakeholders

Candidate Profile

• 5+ years of experience in eCommerce operations, online retail, or transformation roles
• Knowledge of project management methodologies and lifecycle
• Proven success in operational improvements and leading transformation projects in high-growth environments
• Strong data analysis skills, with advanced Excel and/or SQL knowledge
• Excellent problem-solving skills
• Strong project management and stakeholder communication skills
• Ability to prioritize and multitask autonomously
• Background in strategic change, management consulting, or project delivery is a plus
• Knowledge of retail marketplace operations is desirable

We offer a competitive salary, benefits, hybrid working (3 days in London, 2 remote), and staff discounts. Join us if you’re passionate about the outdoors, sustainability, and making a difference!