Data Performance Analyst

Sage; Newcastle upon Tyne; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Generous bonuses and pension scheme: 8

25 days of paid annual leave with buy

8 bank holiday days.

Paid 5 days yearly to volunteer

50% income protection.

Holiday buy + sell.

Comprehensive health, dental, and eye/

Work away scheme for up to 10 weeks a

Ongoing training and professional

Hybrid working.

Healthy Mind app membership.

Access to memberships for finances,健康

Job summary

Sage, based in the United Kingdom, is seeking a Data Performance Analyst to shape how we drive revenue growth across our customer base. You'll work with commercial, product, growth and analytics teams to turn complex data into actionable strategies that accelerate migration, reduce churn and unlock expansion opportunities.

In this hybrid Newcastle role, you will develop segmentation frameworks, design predictive models, and define data-driven playbooks for retention and upsell.

Qualifications

• Commercial understanding with SaaS/recurring revenue experience.
• Segmentation models or analytical frameworks that drive measurable performance.
• Translate analytics into growth recommendations for senior stakeholders.
• Turn complex datasets into clear commercial insights.
• Experience supporting retention, migration, expansion initiatives through data-led decisions.

Responsibilities

• Develop customer segmentation frameworks and commercial models for migration, retention, and expansion.
• Design analytical models predicting customer behaviour and growth opportunities.
• Define data-driven strategies to reduce churn and increase lifetime value.
• Build prioritisation frameworks for targeting customers with interventions.
• Lead analytical workstreams supporting migration programmes and benefits tracking.
• Deliver fintech performance analytics identifying growth drivers and adoption trends.
• Support executive performance reporting with KPIs and insights.

Skills

Commercial analytics

Segmentation models

Analytical models

Stakeholder communication

Data-driven decisions

SaaS knowledge

Retention/Migration

Tools

Power BI

SQL

Python

Snowflake

Job description

Are you a commercially minded analyst who thrives at the intersection of data, strategy, and growth? This is a highly visible opportunity within our Routes to Revenue team at Sage, where you will play a critical role in shaping how we drive sustainable in-life revenue growth across our customer base. Working closely with commercial, product, growth, and analytics teams, you will turn complex customer and performance data into clear strategies that accelerate migration, reduce churn, and unlock expansion opportunities.

What You’ll Be Doing

Develop customer segmentation frameworks and commercial models that identify the highest-value opportunities for migration, retention, and expansion.

Design and maintain analytical models that predict customer behaviour, highlight risk, and quantify growth opportunities across the customer lifecycle.

Partner with commercial leaders to define data-driven strategies for reducing churn, accelerating migration to strategic products, and increasing customer lifetime value.

Build prioritisation frameworks that help sales, success, and growth teams target the right customers with the right interventions at the right time.

Lead analytical workstreams supporting migration programmes, including customer targeting, readiness assessment, opportunity sizing, and benefits tracking.

Deliver Fintech performance analytics, identifying growth drivers, adoption trends, and opportunities to improve revenue contribution.

Support executive performance reporting by developing meaningful KPIs, insights, and recommendations that inform strategic decision making.

What We’re Looking for

Essential

Commercial understanding, with experience working in or alongside SaaS, subscription, or recurring revenue business models.

Proven experience developing segmentation models, commercial frameworks, or analytical models that drive measurable business performance.

Demonstrated ability to translate analytical findings into actionable growth recommendations for senior stakeholders.

Strong analytical capability with a track record of turning complex datasets into clear commercial insights.

Experience supporting customer retention, migration, expansion, or growth initiatives through data-led decision making.

Comfortable working with ambiguity and independently driving analytical investigations that influence business outcomes.

Preferred

SQL proficiency and experience querying data warehouses, with Snowflake experience a plus.

Experience designing propensity, risk, retention, migration, or customer value models.

Familiarity with customer segmentation techniques, behavioural analytics, and predictive modelling approaches.

Exposure to Power BI or other visualisation tools for communicating insights effectively.

Experience working across commercial, product, finance, and strategy functions.

Exposure to Python or other scripting languages for analytical automation.

Experience working in agile or fast-paced delivery environments.

What We Offer

Benefits? We have plenty.

Watch our benefits video here: https://www.youtube.com/watch?v=TCMtTYUUiuU

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days.
• 8 bank holiday days.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• 50% income protection.
• Holiday buy + sell.
• Comprehensive health, dental, and vision coverage.
• Work away scheme for up to 10 weeks a year.
• Ongoing training and professional development.
• Hybrid working.
• Healthy Mind app membership.
• Access to various helpful memberships for finances, health and wellbeing.

Routes to Revenue

United Kingdom

Newcastle

Hybrid

Working at Sage

Working at Sage means you’re supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business.

Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact.

Explore our culture and benefits: sage.com/careers/working-at-sage

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We’re a Disability Confident employer — if you’re applying through this scheme or need adjustments at any stage, contact [e-mail] .

Data Performance Analyst

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.