Online Fulfillment Specialist

Selfridges; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

Selfridges in London is seeking an Instore Fulfilment Specialist to join our team, focusing on in-store fulfilment, delivering exceptional customer experience and maintaining high service standards.

You will coordinate daily tasks, collaborate with digital and shop floor teams, and apply standard operating procedures while driving improvements across key departments using RedPrairie, Zetes, Retek, WebSphere and Metapack.

Qualifications

• Background in supply chain, retail or fast-paced environment.
• Supervisory experience preferred but not required.
• Computer literacy – Word and Excel.
• Full-time role with early/late shifts and weekend work.

Responsibilities

• Organise and support daily SLA ensuring orders are picked, packed and shipped within order promise.
• Work with digital, shop floor and ISF teams to meet service levels for customers.
• Proficient with programmes/tech to aid daily operations (RedPrairie, Zetes, Retek, WebSphere, Metapack).
• Support developing Standard Operating Procedures to meet goals.
• Deliver against robust KPIs and targets.
• Assist in implementing or improving processes to optimise service delivery.
• Assist with workflow management in high-value departments (Despatch, RETURNS, PERSONALISATION).
• Be flexible to support operational needs during promotions and peak.

Skills

Highly organised

Problem solving

Proactive thinker

Attention to detail

Time management

Under pressure

Multitasking

Tools

RedPrairie

Zetes

Retek

WebSphere

Metapack

Job description

A Bit About The Role

We are looking for an Instore Fulfilment Specialist to join our team.

• This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.
• They will be responsible for successful allocation of tasks and monitoring of workload.
• They will role model and promote company values within the team and their peers.
• They will champion and train the team to work to agreed standard operating procedures
• They will support in driving continuous improvements within the operational key departments
• They will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.

Job Introduction

A Bit About The Role

We are looking for an Instore Fulfilment Specialist to join our team.

• This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.
• They will be responsible for successful allocation of tasks and monitoring of workload.
• They will role model and promote company values within the team and their peers.
• They will champion and train the team to work to agreed standard operating procedures
• They will support in driving continuous improvements within the operational key departments
• They will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.

Key Responsibilities

• Organise and support daily SLA ensuring orders are picked, packed and shipped within order promise
• Work closely with digital, shop floor and ISF associates to ensure that service level agreements and customer expectations are met
• To be proficient and comfortable using programmes/tech that will aid in the smooth running of the daily operation (RedPrairie , Zetes , Retek, Web - sphere, Metapack)
• Support developing Standard operating procedures to help meet operational goals
• Delivering against robust KPIs and targets
• Support on Implementing &/or improving processes to optimise service delivery
• Aid with the work flow management of a key department within the ISF operational structure (High value dept, Despatch, RETURNS, PERSONALISATION)
• Be flexible with approach and be happy to support operational needs when requested
• Be prepared to take on additional responsibilities during promotions and peak
• Support with implementing the company’s Health and Safety policy – ensuring a safe working space for all associates
• Ensure quality procedures and targets are always strictly adhered to
• Monitors and assists in the maintenance of all hardware in the operation
• Fosters a collaborative and harmonious working environment in line with Selfridges values that will support with productivity and motivation in the operation
• Experience
• A background within supply chain, preferably retail or a fast paced, commercial environment
• Supervisory experience preferred but not necessary
• Full time- fully flexible including early/late shifts and weekends Sat/Sunday working on a 3 weekend in 1 weekend off pattern
• Computer literate – knowledge of word, excel necessary

A Bit About You

Personal Attributes/ Behavioural Skills

• Highly organised
• Able to solve problems efficiently
• Will require a proactive thinker who will drive the operation to success
• Exceptional attention to detail
• Ability to manage multiple daily deadlines understanding your priorities keeping our customer at the front of everything you do.
• Perform well under pressure in a fast-paced environment

Selfridges