Digital Front Door Project Coordinator

City Health Care Partnership CIC; Willerby; On-site; GBP 26,000 - 38,000; Full time

Job summary

City Health Care Partnership CIC is seeking a dedicated professional to help implement and develop the Netcall Digital Front Door within the Care Coordination Hub. You will collaborate with operational teams, Digital Services, IT colleagues and suppliers to streamline access to healthcare services.

The role focuses on supporting setup, testing and ongoing administration of Netcall, with an emphasis on improving referral and access pathways and delivering user-friendly digital processes for staff

Qualifications

• Degree-level qualification or equivalent experience.
• Experience supporting new digital technologies.
• Strong IT and communication skills.
• Ability to explain complex issues to staff.
• Understanding of NHS IT systems and project lifecycle.

Responsibilities

• Support the setup, testing, implementation and ongoing administration of Netcall.
• Review referral, enquiry and access processes to identify opportunities for improvement.
• Develop clear procedures, process maps, guidance and training materials.
• Support and train colleagues, helping them adopt new digital processes confidently.
• Monitor performance, investigate issues and support continuous service improvement.

Skills

Communication skills

IT skills

Analytical thinking

Organisational skills

Problem solving

Education

Degree-level qualification

Tools

Netcall

Job description

City Health Care Partnership CIC is seeking a dedicated professional to help implement and develop the Netcall Digital Front Door within the Care Coordination Hub. You will collaborate with operational teams, Digital Services, IT colleagues and suppliers to streamline access to healthcare services.

The role focuses on supporting setup, testing and ongoing administration of Netcall, with an emphasis on improving referral and access pathways and delivering user-friendly digital processes for staff