Digital Experience Manager (FTC)

Croda Singapore; Hull and East Yorkshire; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Croda is seeking a Digital Experience Manager to shape how customers interact with Croda online from its UK HQ. This hybrid, 12-month fixed-term role focuses on leading digital experience strategy across customer-facing websites and platforms to drive engagement and growth.

You will partner with Marketing, IT, Data and external agencies, establish a performance framework, and champion AI-powered capabilities to deliver measurable value for Croda’s global business and its customers.

Qualifications

• Strong B2B eCommerce experience leading digital experience strategies
• Deep understanding of user experience and customer journeys
• Experience developing digital roadmaps and actionable initiatives
• Ability to influence senior stakeholders and align cross-functional teams
• Knowledge of CMS platforms and digital ecosystems
• Experience using data and customer insights to inform decisions
• Understanding of AI and emerging technologies in digital experiences
• Excellent communication, stakeholder management and project leadership
• Curious, innovative mindset for customer-centric digital experiences

Responsibilities

• Develop and own the long-term digital experience strategy for Croda’s customer-facing sites and platforms
• Define the future vision for the digital customer journey and opportunities to improve engagement
• Lead development of strategic roadmaps and business cases for digital transformation
• Partner with Marketing, IT, Data and external agencies to deliver innovative experiences
• Establish a performance framework to measure website effectiveness and impact
• Champion AI-powered capabilities like intelligent search and personalization
• Identify emerging digital trends to keep Croda ahead of the market
• Act as the voice of the customer using insights to improve online experiences
• Provide strategic ownership of key digital platforms to support customer and business needs

Skills

B2B eCommerce

User experience

Digital marketing

Content effectiveness

Stakeholder management

AI & emerging tech

Communication

Project leadership

Education

Degree level education in technical or business disciplines

Tools

CMS platforms

Website technologies

Digital ecosystems

Job description

Croda is a FTSE100 organisationwhere we truly believe our people are our difference and this, along with ourvalues of Innovative, Responsible and Together, create ‘our Purpose, Smart scienceto improve lives™’. With over 5,000 employees globally, we specialise in theresearch and development of innovative ingredients for the Life Science andConsumer Care markets.

We are focused on developing our inclusiveculture through accountability, collaboration and innovation. As we continue todeliver our ambitious growth strategy, we're looking for a Digital ExperienceManager to help transform how customers interact with Croda online.
This is an exciting opportunity for astrategic digital leader to define the future vision for our global digitalexperience, influencing how customers discover, engage with and buy from Croda.You will play a pivotal role in shaping our digital ecosystem, drivinginnovation and helping us create seamless, customer-centric experiences thatsupport business growth.

Who We’re Looking For:

• Strong B2B eCommerce experience, leading digital experience and customer engagement strategies within complex organisations
• A deep understanding of user experience, customer journeys, digital marketing and content effectiveness
• Experience developing digital roadmaps and translating vision into actionable initiatives
• The ability to influence senior stakeholders and build alignment across diverse teams
• Knowledge of website technologies, CMS platforms and digital ecosystems
• Experience using data and customer insights to inform decisions and measure success
• An understanding of AI and emerging technologies and their application within digital customer experiences
• Excellent communication, stakeholder management and project leadership skills
• A curious, innovative mindset and a passion for creating exceptional customer experiences
• Degree level education in technical or business disciplines

What You’ll Be Doing:

• Develop and own the long-term digital experience strategy for Croda's customer-facing websites and digital platforms
• Define the future vision for our digital customer journey, identifying opportunities to improve engagement, self-service and online customer interactions
• Lead the development of strategic roadmaps and business cases that support our digital transformation ambitions
• Partner with Marketing, IT, Data and external agencies to deliver innovative digital experiences that create measurable value
• Establish a performance framework to assess website effectiveness, customer engagement and digital impact
• Drive the strategic adoption of AI-powered capabilities, including intelligent search, personalisation and content optimisation
• Identify emerging digital trends, technologies and best practices to ensure Croda remains ahead of the market
• Act as the voice of the customer, using insight and analytics to continuously improve the online experience
• Provide strategic ownership of key digital platforms and technologies, ensuring they support customer and business needs

Additional Information

This is a hybrid role based at our Global HQ inCowick, Snaith (East Yorkshire)
Fixed term contract length: 1 Year

Why Croda?

This is a rareopportunity to shape the future of digital engagement within a globalscience-led organisation.

• Create and influence Croda's future digitalcustomer experience vision
• Work across multiple international markets andbusiness sectors
• Lead high-profile digital transformationinitiatives with executive visibility
• Explore how emerging technologies and AI can createcompetitive advantage
• Join a purpose-led organisation committed toinnovation, sustainability and improving lives

At Croda, we believe our people areour difference. We are people-led, driven by the desire to do good and delivervalue, a unifying principle shaped by all the great people that havetravelled through Croda since our beginning in 1925. We pride ourselves on bringing togetherdiverse teams and talents from across the globe and, guided by our values ofResponsible, Innovative, and Together, we are passionate about building aninclusive, collaborative, and diverse organisation with innovation and customerfocus underpinning all that we do.

Croda is anequal opportunities employer and positively encourages applications fromsuitably qualified and eligible candidates regardless of sex, race, disability,age, sexual orientation, marriage or civil partnership, pregnancy or maternity,religion or belief.