Digital Development Apprentice: AI & Digital Innovation

Derby City Council; East Midlands; On-site; GBP 16,000 - 19,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

LGPS pension

Career development opportunities

Job summary

Derby City Council is offering a Digital Development Apprentice role within its Digital Development Team. The apprentice will contribute to AI and automation projects, assist in delivering digital services, and gain practical experience across governance and customer-focused digital initiatives.

The position runs for 21 months as a Level 3 IT Solutions Technician apprenticeship, with hybrid working options where applicable and a strong emphasis on learning and professional development.

Qualifications

• GCSE English and Maths at grade 4/C or above (or equivalent).
• Interest in technology, AI and digital innovation.
• Organised, motivated and eager to learn.
• Excellent communication and interpersonal skills.
• Enjoys working collaboratively with others.
• Commitment to providing excellent customer service.

Responsibilities

• Support digital development, automation and AI initiatives across the Council.
• Assist with planning, coordination and administration of digital projects.
• Provide first-line support for digital and AI services.
• Carry out QA checks on Microsoft Forms and other digital solutions.
• Create guidance, training materials and user documentation.
• Support testing activities and identify opportunities for service improvement.
• Collaborate with colleagues to improve digital services and customer experiences.
• Support stakeholder engagement and project communications.
• Develop business process documentation and workflow diagrams.
• Complete apprenticeship learning activities and apply knowledge at work.

Skills

Interest in technology

Organised & eager to learn

Excellent communication

Collaborative teamwork

Attention to detail

Microsoft 365 proficiency

Customer service focus

Education

GCSE English 4/C or above

GCSE Maths 4/C or above

Tools

Microsoft Forms

Power Platform

Job description

Derby City Council is offering a Digital Development Apprentice role within its Digital Development Team. The apprentice will contribute to AI and automation projects, assist in delivering digital services, and gain practical experience across governance and customer-focused digital initiatives.

The position runs for 21 months as a Level 3 IT Solutions Technician apprenticeship, with hybrid working options where applicable and a strong emphasis on learning and professional development.