Digital Design & Development Officer

Somerset Council; Taunton; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

LGPS (Local Government Pension Scheme)

30 days annual leave

Hybrid working

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset Council is seeking a Digital Design & Development Officer to research, design, develop and improve public digital services. You’ll work with teams across the council to create user-centred, accessible solutions and support major transformation initiatives.

Key responsibilities include designing and testing forms and transactions, delivering frontend solutions and backend automations, and using data to continually improve services for residents and businesses.

Qualifications

• Experience designing, developing or improving digital products.
• Knowledge of web technologies and accessibility standards.
• Ability to work with stakeholders across teams to identify needs and opportunities.

Responsibilities

• Design, build and test public forms, transactions and automations for council services.
• Design and maintain digital frontend solutions and backend automation to improve user experience and efficiency.
• Collaborate with colleagues across the council to understand needs and identify opportunities for digital improvement.
• Create accessible, user-friendly content and digital experiences for a wide range of users.
• Use user feedback, research and performance data to continuously improve services.

Skills

User-centred design

UX principles

Analytical thinking

Communication skills

Problem-solving

Tools

WordPress

Job description

As a Digital Design & Development Officer, you'll help research, analyse, design, develop and improve the council's digital services and platforms. Working closely with colleagues across the organisation, you'll create user-centred, accessible solutions, enhance online experiences and support the delivery of key transformation initiatives. This is an exciting opportunity to work on meaningful projects that improve how residents, businesses and communities access council services, while playing a key role in Somerset Council's ambitious transformation programme. How You'll Make a Difference We're looking for people who are passionate about improving services through digital, design and transformation.

• You will design, build and test public forms, transactions, and automations used for essential council services.
• Design deliver and maintain digital frontend solutions and backend automation that improve customer experience and service efficiency.
• Work with teams across the council to understand needs and identify opportunities for digital improvement.
• Create accessible, user-friendly content and digital experiences that meet a wide range of user needs.
• Understand and utilise user feedback, research and performance data to continuously improve services.
  Experience designing, developing or improving digital products.
• Good understanding of user-centred design, UX principles and digital accessibility standards.
• Knowledge of web technologies, content management systems such as WordPress, and digital best practices.
• Experience working collaboratively with a range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
• Excellent communication skills, including the ability to explain technical information clearly to non-technical audiences.
• Balance creativity with delivery and real-world outcomes.
  At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• 30 days' annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• Find out more about working at Somerset Council: at our website